Care Coordinator (Medical Receptionist/PSR)

Health In Motion•Eagle River, WI

4d•Onsite

About The Position

Health in Motion Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our team! This role involves managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service. The Care Coordinator will also be responsible for verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care. Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation is also a key responsibility. Additionally, the role requires answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.

Requirements

High School Diploma/GED required
Basic office and customer service skills

Nice To Haves

Previous experience in a similar role desired but not required

Responsibilities

Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.