Care Coordinator (Medical Receptionist/PSR)

ProRehab Physical Therapy•Jeffersonville, IN

13d•Hybrid

About The Position

ProRehab Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join their team. This is a float position supporting Southern Indiana locations, with a primary home clinic in Jeffersonville. The role involves managing front desk operations, patient check-in/check-out, appointment scheduling, referral coordination, insurance verification, payment collection, and maintaining accurate patient records within the EMR system. The position requires answering phone calls professionally, assisting patients, and upholding HIPAA compliance.

Requirements

High School Diploma/GED required
Basic office and customer service skills

Nice To Haves

Previous experience in a similar role desired but not required

Responsibilities

Managing front desk operations, including patient check-in/check-out, appointment scheduling, and referral coordination, while providing exceptional customer service.
Verifying insurance coverage, processing authorizations, and collecting payments to support accurate billing and ensure smooth patient access to care.
Maintaining accurate patient records by registering new patients, updating information in the Electronic Medical Records (EMR) system, and preparing necessary documentation.
Answering phone calls and assisting patients in a courteous and professional manner while upholding HIPAA compliance and fostering a welcoming healthcare environment.