Program Specialist Jobs

About The Position

Requirements

• Experience in customer service, administrative support, sales operations, or related roles.
• Strong communication and organizational skills.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with Microsoft Office tools and comfort learning ERP/CRM systems.
• Ability to follow procedures and collaborate cross-functionally.
• High school diploma or equivalent.

Nice To Haves

• Experience in semiconductor, high-tech, or manufacturing environments.
• Familiarity with basic order management, scheduling, or customer-facing workflows.
• Exposure to CRM tools such as Salesforce or similar, and ERP systems.
• Demonstrated success supporting data accuracy or process documentation.
• Associate or bachelor’s degree in Business, Supply Chain, Operations, or a related field.
• Training in customer service, communication, or program coordination.
• Semiconductor-specific training or familiarity with technical product terminology.

Responsibilities

• Support daily customer program activities, including order tracking, documentation updates, and communication follow-ups.
• Maintain accurate data in CRM, ERP, and program management systems.
• Assist with preparing customer reports, schedules, and status updates.
• Coordinate with Planning, Operations, Sales, Engineering, and Quality teams to gather information and resolve basic issues.
• Respond to routine customer inquiries regarding order status, documentation, and requirements.
• Assist with change requests, documentation updates, and program-related administrative tasks.
• Support monitoring deliverables, timelines, and risks under supervision.
• Help prepare meeting materials, action-item lists, and follow-up summaries.
• Track and organize customer communications, documents, and program records.
• Support continuous improvement efforts to streamline program workflows and enhance customer satisfaction.