Senior Program Specialist

ICF•Newark, NJ

5d•Remote

About The Position

ICF's energy efficiency division is seeking a qualified candidate to provide Program Operations support as a Senior Program Specialist for residential energy efficiency programs in New Jersey. The role involves supporting the implementation of PSE&G’s Income Qualified Home Weatherization program. The specialist will be responsible for the timeliness and accuracy of program invoices, ensuring customer projects comply with all program calculations, policies, and procedures. This position requires maintaining effective communication with internal ICF stakeholders and the client, developing analysis of monthly program accruals and forecasts, and monitoring program projects for compliance with QAQC protocols. The role also involves implementing corrective actions for customer project deficiencies and becoming proficient in ICF Program-based support systems (SLT, SSRS, SnuggPro), with training provided. The position offers an opportunity to apply academic knowledge, gain exposure to major projects, interact with experts and clients, and build content knowledge and consulting skills within a company that helps clients solve complex challenges.

Requirements

Bachelor’s Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline (or applicants can substitute one year of related experience for one year of education).
5+ years of relevant experience of energy efficiency, utility, data analysis and/or related experience.
Must be able to successfully pass background check.

Nice To Haves

Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
Experience with SharePoint Lists, PowerBI, or Power Automate
Advanced Excel skills such as Macros, Pivot Tables, Solver, VBA, etc.
Excellent organizational and time management skills.
Ability to work under strict deadlines and prioritize tasks.
Excellent written and oral communications skills.
Ability to work with all levels of internal staff, as well as outside clients and vendors.
Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.
Ability to synthesize information, think critically and make decisions in a fast-paced environment.
Ability to effectively communicate and provide sound decision making to inform executive management.
Provide sound business ethics including the protection of proprietary and confidential information.
Exhibit sound decision-making skills and analytical abilities.
Ability to prioritize work in a fast-paced environment.

Responsibilities

Support the implementation of PSE&G’s Income Qualified Home Weatherization program
Responsible for the timeliness and accuracy of all program invoices to the client; ensuring every customer’s project is processed in compliance with all program calculations, policies and procedures
Maintain effective communication with internal ICF Stakeholders and with the Client
Develop analysis of monthly program accruals and forecasts for accuracy to maintain or exceed program QPIs/KPIs and reporting to the ICF Operations team
Communicate with Program subcontractors to provide guidance and continuous improvement to achieve maximum program achievements
Monitor program projects for compliance with developed QAQC program protocols and processes
Implement corrective action required to address customer project deficiencies and work through resolutions with various stakeholders
Become proficient in ICF Program based support systems, i.e. SLT, SSRS and SnuggPro. Training to be provided.