Sr Specialist, Program Manager (Aftersales)

Scout Motors • Charlotte, NC

14d • $130,000 - $160,000 • Hybrid

About The Position

Scout Motors is hiring a Senior Specialist, Program Manager in the Commercial Office to support the Aftersales team. The Commercial Office coordinates strategic planning and alignment across Commercial Operations, drives cross-functional collaboration, professionalizes business planning and administration, and advances execution of top priorities. The role operates across strategy, operations, and planning and supports the projects and planning needed for Scout Motors’ retail readiness.

The position manages Aftersales project planning and governance, coordinates dependencies and timelines across teams, and supports budget and headcount planning. It also drives special initiatives, facilitates workshops, and coordinates meeting decisions, documentation, vendors, and agencies. The role may be based at Scout Motors’ corporate headquarters in Charlotte, North Carolina, and may require 4–5 days per week in the office, in-person meetings and events, and occasional travel.

This is a full-time, exempt position with a stated initial base salary range of $130,000–$160,000 and eligibility to participate in an annual performance bonus program.

Requirements

• Bachelor’s degree.
• 10 years of experience in project management or an automotive environment; experience as a Project Manager is preferred.
• Strong written and verbal communication skills.
• Skill in organizational navigation and cross-functional collaboration at all levels, with the ability to develop effective internal partnerships and relationships.
• Experience building in a startup environment where infrastructure, systems, and processes must be created in a greenfield environment.
• Strong knowledge of project management systems and tools, including Confluence and Jira.
• Integrity, curiosity, resourcefulness, a positive attitude, and a growth mindset.
• Comfort with change and flexibility in a fast-paced, high-growth environment, with a collaborative approach to achieving ambitious goals.

Nice To Haves

• Automotive experience is preferred but not required.
• Experience in a Project Manager role is preferred.

Responsibilities

• Support the definition and manage the Aftersales master project plan within Commercial Operations, ensuring governance, documentation, coordination, and delivery of complex projects supporting retail readiness.
• Develop delivery timelines, coordinate interdependencies within and outside Commercial Operations, and establish governance processes for the timelines.
• Manage documentation in Confluence and Jira and create professional project documentation for executive-level summary presentations.
• Drive special initiatives across a range of topics with cross-functional teams and the Commercial Operations PMO.
• Survey and collect relevant milestone planning documentation across Aftersales.
• Support and coordinate development of the Aftersales top-level budget, working with functional leaders on accurate forecasting and timely reporting.
• Support, coordinate, and align the Aftersales top-level headcount plan.
• Lead meeting execution, decision tracking, and deliverable documentation, and follow up on responsibilities on behalf of the Commercial Office.
• Facilitate cross-functional workshops to drive alignment, address complex business challenges, and accelerate decision-making.
• Coordinate external vendor and agency business documentation, including statements of work, purchase orders, and milestone-based payments, in partnership with Finance and Procurement.

Benefits

• Competitive insurance, including medical, dental, vision, and income protection plans.
• 401(k) program with employer match and immediate vesting.
• 20 days of planned PTO, as accrued.
• 40 hours of unplanned PTO and 14 company or floating holidays annually.
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
• Paid leave for bereavement, jury duty, voting time, or military leave.
• Eligibility to participate in an annual performance bonus program.
• Competitive compensation and benefits to support physical, mental, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior