Field Service Technician II
Canon U.S.A., Inc. • Omaha, NE7d • $22 - $31 • Onsite
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Field Service Technician II - Production Print Equipment
Canon U.S.A., Inc.•Omaha, NE
•$22 - $31•Onsite
About The Position
Canon U.S.A. is seeking a customer-facing Field Service Technician II to provide operational, maintenance, and networking support for Canon-supported production print equipment. The role involves diagnosing basic mechanical, software, network, and system failures using established procedures; servicing and repairing equipment to Canon standards; and maintaining working knowledge of multiple product groups. The technician provides efficient, responsive, and accurate field, shop, and on-site maintenance, maintains technical information and assigned Canon property, and may provide direction to less experienced technicians. The role may also involve resolving escalated technical or customer-service issues in territories as requested. This is a full-time, on-site position requiring presence at assigned offices, worksites, or territories on scheduled workdays. It requires travel, shift work, on-call rotations, and the ability to work in a 24/7 environment. Customer policies and protocols apply and may include COVID-19 vaccination or other related measures. The anticipated hourly pay range is $21.50 to $30.75, and the role is eligible for a transportation allowance.
Requirements
- High school diploma, GED, or equivalent experience.
- One to two years of related experience.
- Basic understanding of internet environments.
- Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel; valid driver's license and acceptable driving record required.
- Ability to work in a 24/7 environment, including shift work and on-call rotations.
- Ability to obtain security and/or other clearances required by customers to enter their premises.
- Ability to lift 50 pounds and be active more than 50 percent of the time, including walking, standing, and stooping or kneeling.
- Must be legally authorized to work in the United States; applicants must reside in the United States at the time of hire. The company will not pursue or support visa sponsorship.
- Must comply with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Responsibilities
- Diagnose basic mechanical, software, network, and system failures using established procedures.
- Service and repair designated equipment to Canon standards and specifications.
- Maintain working knowledge and aptitude across multiple product groups, including basic troubleshooting and diagnostics.
- Provide efficient, responsive, and accurate field, shop, and on-site maintenance to meet and exceed customer demands.
- Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
- Provide direction to less experienced technicians.
- Resolve escalated technical and customer-service-related problems in territories as requested.
- Travel to customer locations and complete required security or other clearances for access to customer premises.
Benefits
- Transportation allowance
- Competitive compensation and benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) Savings Plan
- Discretionary profit sharing
- Discretionary success sharing
- Educational assistance
- Recognition programs
- Vacation
- Employee referral bonus
- Employee discounts
- Volunteer opportunities
- Canon welcome kit and official merchandise
- Dress for Your Day attire program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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