Customer Service Representative
Nutreco • Moncton, NB5d • Onsite
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Customer Service Representative
Nutreco•Moncton, NB
•Onsite
About The Position
Join Our Purpose - Feeding the Future Role: Customer Service Representative at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a positive global impact for generations to come. Join us in this impactful role and help deliver the production of feed, in a sustainable way to a growing population. Own your direction, Own your development and Own your path. As a Customer Service Representative, you will act as a key point of contact for customers, handling both advisory and commercial inquiries in a proactive and responsive manner. You will manage the full order lifecycle, from intake to delivery, ensuring accuracy, timeliness, and a high level of service. You will support customers by answering questions, resolving issues, and addressing complaints, while maintaining strong relationships and ensuring continuity of business. Working within a structured, process-driven environment, you will coordinate closely with internal teams to ensure smooth order execution and up-to-date data management. Through your day-to-day interactions, you will directly contribute to customer satisfaction and achievement of commercial objectives.
Requirements
- 2–4 years of relevant customer service or order management experience
- Strong communication and customer relationship skills
- Ability to manage multiple requests and prioritize effectively
- Experience working with structured processes, systems, and standard procedures
- Attention to detail and accuracy in data entry and order processing
- Problem-solving skills with the ability to resolve standard customer issues
- Comfort working in a fast-paced, transactional environment
- Basic knowledge of sales support and order coordination processes
- Team-oriented mindset with the ability to collaborate across functions
- Candidates must be authorized to work in the country where the role is based as sponsorship is not available.
Nice To Haves
- A proactive mindset and the ability to work independently within defined routines will set you up for success in this role.
Responsibilities
- Act as a key point of contact for customers, handling both advisory and commercial inquiries in a proactive and responsive manner.
- Manage the full order lifecycle, from intake to delivery, ensuring accuracy, timeliness, and a high level of service.
- Support customers by answering questions, resolving issues, and addressing complaints, while maintaining strong relationships and ensuring continuity of business.
- Coordinate closely with internal teams to ensure smooth order execution and up-to-date data management.
- Directly contribute to customer satisfaction and achievement of commercial objectives.
Benefits
- Robust pension plan with employer matching that begins on Day 1!
- Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1!
- Short-term/Long-term Disability and Mental Health spending allowance
- Maternal top-up and Tuition Reimbursement
- 15 vacation days to start (tiered)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
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