Equine Specialist

GVF Group of Companies•Cambridge, ON

22h•Hybrid

About The Position

As our brand presence continues to grow, we are looking for an In-Store Equine Specialist to help strengthen our equine business and deliver a first-class experience to every customer who walks through our doors. This role is ideal for someone passionate about equine nutrition, customer relationships, and hands-on retail sales.

Requirements

High school diploma or equivalent required
1–2 years of experience in retail sales, customer service, or a related field.
Strong knowledge of equine nutrition and hands-on equine industry experience.
Ability to lift up to 50 lbs and remain on your feet for extended periods.
Valid G driver’s license and comfort operating a company delivery vehicle.
Strong communication, customer service, and interpersonal skills.
Ability to work independently and as part of a team.

Nice To Haves

Education in Equine Nutrition is considered an asset.
Forklift experience is an asset.

Responsibilities

Greet and assist customers warmly, delivering a consistently positive experience in-store, over the phone, online, or during deliveries.
Use a solution-based selling approach to help customers find the right products and suggest complementary items when appropriate.
Answer product-related questions and support team members with customer inquiries.
Process sales accurately using the POS system and credit card terminal.
Load customer purchases safely and efficiently, including directing customers to the side dock when needed.
Support commercial landscape customers by loading products such as fertilizer, grass seed, and ice salt promptly.
Take initiative in supporting the Store Manager with additional tasks as required.
Provide knowledgeable equine nutrition support, including feed and product recommendations.
Proactively grow the equine customer base through outreach, on-farm visits, and relationship building.
Conduct on-farm assessments to understand horse needs and feeding programs.
Manage equine feed orders and respond to customer inquiries in a timely, professional manner.
Deliver horse feed using the company vehicle within an approved delivery area.
Load and carry feed into barns, feed rooms, and designated areas.
Maintain strong working relationships with equine brand representatives and participate in training and joint sales calls.
Oversee dealer relations for the Hoffman’s Horse Feed distributorship, including order preparation and issue resolution.
Assist with inventory movement between the store and the Savage Drive warehouse.
Work toward agreed-upon equine sales and performance targets.
Monitor inventory levels and identify products that require restocking.
Restock shelves, ensuring products are well organized, faced, and rotated using FIFO practices.
Assist with bagging wild bird seed and small animal feed as needed.
Maintain a clean, professional store environment inside and outside the building.
Assist with opening and closing the store.
Maintain product displays and presentation standards.
Keep the parking lot, front porch, and loading dock clean and safe.
Perform snow removal and ice control during winter months.
Support other duties as assigned.