Equine Specialist

GVF Group of CompaniesCambridge, ON
Hybrid

About The Position

As our brand presence continues to grow, we are looking for an In-Store Equine Specialist to help strengthen our equine business and deliver a first-class experience to every customer who walks through our doors. This role is ideal for someone passionate about equine nutrition, customer relationships, and hands-on retail sales.

Requirements

  • High school diploma or equivalent required
  • 1–2 years of experience in retail sales, customer service, or a related field.
  • Strong knowledge of equine nutrition and hands-on equine industry experience.
  • Ability to lift up to 50 lbs and remain on your feet for extended periods.
  • Valid G driver’s license and comfort operating a company delivery vehicle.
  • Strong communication, customer service, and interpersonal skills.
  • Ability to work independently and as part of a team.

Nice To Haves

  • Education in Equine Nutrition is considered an asset.
  • Forklift experience is an asset.

Responsibilities

  • Greet and assist customers warmly, delivering a consistently positive experience in-store, over the phone, online, or during deliveries.
  • Use a solution-based selling approach to help customers find the right products and suggest complementary items when appropriate.
  • Answer product-related questions and support team members with customer inquiries.
  • Process sales accurately using the POS system and credit card terminal.
  • Load customer purchases safely and efficiently, including directing customers to the side dock when needed.
  • Support commercial landscape customers by loading products such as fertilizer, grass seed, and ice salt promptly.
  • Take initiative in supporting the Store Manager with additional tasks as required.
  • Provide knowledgeable equine nutrition support, including feed and product recommendations.
  • Proactively grow the equine customer base through outreach, on-farm visits, and relationship building.
  • Conduct on-farm assessments to understand horse needs and feeding programs.
  • Manage equine feed orders and respond to customer inquiries in a timely, professional manner.
  • Deliver horse feed using the company vehicle within an approved delivery area.
  • Load and carry feed into barns, feed rooms, and designated areas.
  • Maintain strong working relationships with equine brand representatives and participate in training and joint sales calls.
  • Oversee dealer relations for the Hoffman’s Horse Feed distributorship, including order preparation and issue resolution.
  • Assist with inventory movement between the store and the Savage Drive warehouse.
  • Work toward agreed-upon equine sales and performance targets.
  • Monitor inventory levels and identify products that require restocking.
  • Restock shelves, ensuring products are well organized, faced, and rotated using FIFO practices.
  • Assist with bagging wild bird seed and small animal feed as needed.
  • Maintain a clean, professional store environment inside and outside the building.
  • Assist with opening and closing the store.
  • Maintain product displays and presentation standards.
  • Keep the parking lot, front porch, and loading dock clean and safe.
  • Perform snow removal and ice control during winter months.
  • Support other duties as assigned.

Benefits

  • Competitive wage
  • Extended health and dental benefits
  • RRSP matching program
  • Donation matching program
  • Store discount at Valley Feeds
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service