Planner Jobs

About The Position

Requirements

• High school diploma or higher.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Three years of customer service experience.
• Ability to remain stationary for 80% of the time.
• Ability to operate standard office equipment and keyboards.
• Ability to lift and carry small parcels.

Nice To Haves

• Manufacturing experience.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries through inbound and outbound telephone calls, the internet, and written correspondence.
• Remain calm when customers are stressed or upset.
• Provide direct customer support, including sales-order entry, price verification, checking material and component availability, and processing order revisions.
• Use IQMS ERP software and maintain electronic production files in IQMS.
• Schedule injection-molding presses and post-molding activities for assigned customers.
• Create and update forecasts for existing and new orders.
• Enter new sales orders, update existing orders, and monitor changes daily.
• Coordinate activities among Production, Engineering, and the Tool Room to improve workflow.
• Assist with inventory control.
• Run reports and monitor order shipments and delivery times.
• Conduct contract review in conjunction with the Managing Director of Operations.
• Provide product and service information and resolve product and service problems while considering the Company's interests.
• Understand and apply applicable ISO 13485 and AS 9100 clauses to role responsibilities.
• Follow ISO requirements to maintain and improve the Quality Management System.

Benefits

• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)
• 401(k) with company match
• Paid holidays
• Life insurance
• Disability insurance
• Employee assistance program
• Professional development opportunities