Personal Banker Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 6 months of experience providing sales or service to customers in a retail environment.
• Strong interpersonal, listening, written, and verbal communication skills.
• Ability to work a flexible schedule based on business needs.
• Positive and professional demeanor with customers and coworkers.
• Strong math and analytical skills.
• Ability to handle escalated matters and solve problems.
• Understanding of and adherence to safety and security practices.
• Good relationship-building skills and ability to establish connections with customers and prospective customers through consultative conversations.
• Strong customer service and customer advocacy skills.
• Strong organizational and time-management skills.
• Strong PC skills and ability to learn computer programs, including Microsoft Office, quickly.
• Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
• Willingness and ability to work required overtime and travel to other locations or branches.

Nice To Haves

• 2 years of experience providing sales and service to customers in a retail environment.
• Retail banking experience.
• Supervisory experience.
• Life and Health licenses to support the investment program.

Responsibilities

• Meet sales referral and cross-selling goals by understanding product and service features and benefits.
• Promote bank products and refer or resolve customer inquiries concerning accounts and banking services.
• Refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner.
• Build, expand, and retain customer relationships through consultative needs assessments and management of a book of business.
• Engage customers and prospective customers through lobby management, identify opportunities, assist with digital technologies, and make referrals to other lines of business.
• Maintain branch cost efficiency, customer-service quality, and adherence to sales and brand standards.
• Ensure operational and financial safety and soundness in accordance with bank policies, compliance requirements, and applicable laws and regulations.
• Use lobby management to control and mitigate risk; establish customer identity and follow compliance procedures.
• Assist branch management with branch operations as needed, including opening, closing, and supervising branch servicing in management's absence.
• Assist Personal Bankers with complex or escalated inquiries and provide supervisor overrides when needed.
• Process customer transactions, including check cashing, withdrawals, deposits, and loan payments.
• Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for appropriate transactions.
• Assist in training other branch employees.
• Support the contact center during high call volumes and handle customer inquiries by telephone.
• Provide customers access to safe deposit boxes.
• Travel to other locations or branches as required and adapt to new locations or reassignments.

Benefits

• Paid time off (PTO) and holiday PTO.
• Medical, dental, and vision plans.
• Flexible Spending and Health Savings Accounts.
• 401(k) retirement plan.
• Disability insurance.
• Employee Assistance Program.
• Basic Life Insurance.
• Company-sponsored tuition disbursement and loan repayment programs.
• Voluntary supplemental life, accident, critical illness, hospital indemnity, and legal plans.
• Incentive eligibility based on company, business, and/or individual goal achievement and performance.