Senior Personal Banker - Fanwood (Full-time)

Provident Bank•Fanwood, NJ

1d•$21 - $27•Onsite

About The Position

The Senior Personal Banker plays a key role in the branch sales and service environment by building long-term customer relationships and providing a positive customer experience. The role involves greeting customers, conducting needs-based assessments, opening and servicing accounts, cross-selling, tele-consulting, managing lobby activity, researching and resolving complex account issues, and referring customers to appropriate internal or external business partners. The position manages a book of business with a focus on customer retention and relationship development. The Senior Personal Banker coordinates specialist support across lending, investments, trust, treasury management, and other areas. The employee works under general supervision, may function independently and act as an operational supervisor when needed, and provides flexible coverage across branch sales and service activities. The role may be eligible for Life and Health licensing.

Requirements

High school diploma or GED.
At least 6 months of experience providing sales or service to customers in a retail environment.
Strong interpersonal, listening, written, and verbal communication skills.
Ability to work a flexible schedule based on business needs.
Positive and professional demeanor with customers and coworkers.
Strong math and analytical skills.
Ability to handle escalated matters and solve problems.
Understanding of and adherence to safety and security practices.
Good relationship-building skills and ability to establish connections with customers and prospective customers through consultative conversations.
Strong customer service and customer advocacy skills.
Strong organizational and time-management skills.
Strong PC skills and ability to learn computer programs, including Microsoft Office, quickly.
Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
Willingness and ability to work required overtime and travel to other locations or branches.

Nice To Haves

2 years of experience providing sales and service to customers in a retail environment.
Retail banking experience.
Supervisory experience.
Life and Health licenses to support the investment program.

Responsibilities

Meet sales referral and cross-selling goals by understanding product and service features and benefits.
Promote bank products and refer or resolve customer inquiries concerning accounts and banking services.
Refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner.
Build, expand, and retain customer relationships through consultative needs assessments and management of a book of business.
Engage customers and prospective customers through lobby management, identify opportunities, assist with digital technologies, and make referrals to other lines of business.
Maintain branch cost efficiency, customer-service quality, and adherence to sales and brand standards.
Ensure operational and financial safety and soundness in accordance with bank policies, compliance requirements, and applicable laws and regulations.
Use lobby management to control and mitigate risk; establish customer identity and follow compliance procedures.
Assist branch management with branch operations as needed, including opening, closing, and supervising branch servicing in management's absence.
Assist Personal Bankers with complex or escalated inquiries and provide supervisor overrides when needed.
Process customer transactions, including check cashing, withdrawals, deposits, and loan payments.
Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for appropriate transactions.
Assist in training other branch employees.
Support the contact center during high call volumes and handle customer inquiries by telephone.
Provide customers access to safe deposit boxes.
Travel to other locations or branches as required and adapt to new locations or reassignments.

Benefits

Paid time off (PTO) and holiday PTO.
Medical, dental, and vision plans.
Flexible Spending and Health Savings Accounts.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic Life Insurance.
Company-sponsored tuition disbursement and loan repayment programs.
Voluntary supplemental life, accident, critical illness, hospital indemnity, and legal plans.
Incentive eligibility based on company, business, and/or individual goal achievement and performance.