Senior Personal Banker - Clifton (Full-time)

Provident Bank • Clifton, NJ

12d • $21 - $27 • Onsite

About The Position

Provident Bank’s Senior Personal Banker plays a key role in the branch sales and service environment, building long-term customer relationships and delivering a positive customer experience. The role focuses on attracting, expanding, and retaining customer relationships through needs-based assessments, account opening and servicing, cross-selling, tele-consulting, lobby management, and resolution of complex account issues. The Senior Personal Banker promotes bank products and services and connects customers with appropriate internal or external partners, including lending, investment, trust, and treasury management specialists.

The position manages a book of business with objectives of customer retention and relationship development. It provides broad branch sales and service coverage, processes customer transactions, and may function independently or as an operational supervisor when needed. The role works under general supervision and may be eligible to obtain Life and Health licensing. Employees are expected to follow the Bank’s Code of Ethics, Core Values, and Mission Statement.

Requirements

• High school diploma or GED.
• At least 6 months of experience providing sales and service to customers in a retail environment.
• Strong interpersonal, listening, written, and verbal communication skills.
• Ability to work a flexible schedule based on business needs.
• Positive and professional demeanor with customers and coworkers.
• Strong math and analytical skills.
• Ability to handle escalated matters and solve problems to resolution.
• Understanding of and adherence to safety and security practices.
• Ability to build relationships and establish strong customer connections through consultative conversations and sales presentations.
• Strong customer service and advocacy skills.
• Strong organizational and time-management skills.
• Strong PC skills and ability to quickly learn computer programs, including Microsoft Office.
• Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications, negotiating, or extending terms of a mortgage or other loan secured by a residence.
• Willingness and ability to work required overtime.
• Willingness and ability to travel to other locations or branches.

Nice To Haves

• Two years of experience providing sales and service to customers in a retail environment.
• Retail banking experience.
• Supervisory experience.
• Life and Health licenses to support the investment program.

Responsibilities

• Meet sales referral and cross-selling goals by understanding product and service features and benefits.
• Promote bank products and refer or resolve customer inquiries about accounts and banking services.
• Refer customers for commercial products and services to branch management or appropriate business partners.
• Build customer relationships and exceed expectations through active engagement and consultative needs assessments.
• Manage and grow a book of business by developing new customer relationships and expanding existing ones.
• Identify opportunities through lobby management and assist customers with digital technologies, including referrals to other lines of business.
• Support branch cost efficiency, customer-service quality, and adherence to sales and brand standards.
• Ensure operational and financial safety and soundness in accordance with bank policies, compliance requirements, and applicable laws and regulations.
• Use lobby management to control and mitigate risk; establish customer identity and follow compliance procedures.
• Assist branch management with branch operations as needed, including opening, closing, and supervising branch servicing in management’s absence.
• Assist Personal Bankers with complex or escalated customer inquiries and provide supervisor overrides when needed.
• Process transactions, including check cashing, withdrawals, deposits, and loan payments.
• Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for applicable transactions.
• Assist in training other branch employees.
• Support the contact center during high call volumes and handle customer inquiries by telephone.
• Provide access to safe deposit boxes.
• Travel to other locations or branches and adapt to job-location changes and reassignments as directed.

Benefits

• Paid time off (PTO), including holiday PTO.
• Medical, dental, and vision plans.
• Flexible and Health Savings Accounts.
• 401(k) retirement plan.
• Disability insurance.
• Employee Assistance Program.
• Basic life insurance.
• Company-sponsored tuition disbursement and loan repayment programs.
• Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
• Incentive eligibility based on company, business, and/or individual goal achievement and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED