Personal Banker - Dunellen (Full-time)

Provident Bank•Dunellen, NJ

6d•$18 - $23•Onsite

About The Position

The Personal Banker establishes relationships with customers and prospective customers to understand and meet their financial needs, provide a positive customer experience, and conduct branch transactions. This dynamic role combines transaction processing with sales and service responsibilities, which may vary based on branch needs. Duties include opening and servicing accounts, cross-selling and referring products, tele-consulting, managing a book of business, processing deposits, withdrawals, check cashing and loan payments, greeting customers, conducting needs assessments, and researching or resolving account inquiries. The Personal Banker helps customers use digital technologies and may refer them to other departments or lines of business. The role is responsible for meeting deposit, loan, revenue, sales, and referral expectations and for managing and balancing cash drawers. It also supports the Assistant Branch Manager with daily branch processes, end-of-day functions, and reporting. Additional responsibilities include supporting branch operations and training, handling telephone inquiries, assisting the contact center during high call volumes, and providing access to safe deposit boxes. The position works under general supervision and may be eligible to obtain Life and Health Licensing. Work is mainly in a retail banking branch under general office conditions, with possible travel to other branches, customers, and property locations. The position requires flexibility to adapt to job locations and reassignments and willingness to work required overtime. Physical activities include lifting 5 to 25 pounds, prolonged sitting or standing, and occasional bending or stooping.

Requirements

High school diploma or GED.
At least 6 months of sales and service experience in a customer-facing retail environment.
Strong interpersonal, listening, written, and verbal communication skills.
Ability to work a flexible schedule based on business needs.
Positive and professional demeanor with customers and coworkers.
Strong math and analytical skills.
Understanding of and adherence to safety and security practices.
Good relationship-building skills and ability to establish customer connections through consultative conversations and present sales opportunities.
Strong customer service and advocacy skills.
Strong organizational and time-management skills.
Strong PC skills and ability to learn computer programs, including Microsoft Office.
Register as a mortgage loan originator with the NMLS before taking mortgage loan applications, negotiating, or extending terms of a mortgage or other loan secured by a residence.
Willingness and ability to work required overtime and travel to other locations or branches.
Ability to adapt to new job locations and reassignments as directed.
Ability to lift 5 to 25 pounds, sit or stand for prolonged periods, and occasionally bend or stoop.

Nice To Haves

Prior retail banking experience.
Life and Health Licenses to support the investment program.

Responsibilities

Meet sales, referral, cross-selling, deposit, loan, and revenue goals by understanding product features and benefits and matching them to customer needs.
Promote bank products and refer or resolve customer inquiries about accounts and banking services.
Refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner.
Build and maintain customer relationships through consultative needs assessments, lobby management, and management and growth of a book of business.
Provide positive customer service and assist customers and prospective customers with digital technologies and referrals to other lines of business.
Process financial transactions, including account openings, check cashing, withdrawals, deposits, and loan payments.
Manage and balance cash drawers.
Ensure operational and financial safety and soundness in accordance with bank policies, compliance requirements, and applicable laws and regulations.
Establish customer identity and follow compliance procedures; prepare or complete Currency Transaction Reports and Suspicious Activity Forms for appropriate transactions.
Assist branch management with branch operations, daily responsibilities, end-of-day functions, and reporting.
Assist in training other branch employees.
Support the contact center during high call volumes and handle customer inquiries by telephone.
Provide access to safe deposit boxes.

Benefits

Paid time off (PTO) and holiday PTO.
Medical, dental, and vision plans.
Flexible and Health Savings Accounts.
401(k) retirement plan.
Disability insurance.
Employee Assistance Program.
Basic life insurance.
Tuition disbursement and loan repayment programs.
Voluntary supplemental life, accident, critical illness, hospital indemnity, and legal plans.
Incentive eligibility based on company, business, and/or individual goal achievement and performance.