Personal Banker I (Full Time) - Goliad

PROSPERITY BANK•GOLIAD, Goliad, TX, US, TX

About The Position

The Personal Banker I provides a broad range of financial services, including opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. The role presents and explains bank products and services, identifies sales and referral opportunities, and works toward sales production goals. It also collaborates with the Teller Supervisor to support the development, training, and motivation of lobby associates, though it has no formal supervisory responsibilities. The position builds and maintains professional client relationships, handles account changes and service requests, protects the privacy of client information, and helps maintain the Bank’s professional reputation. It coordinates with area personnel and management, completes records and reports, supports Treasury Management with client accounts and services, and assists with banking-center audits and special projects. The role also performs related clerical duties and helps keep work areas clean, secure, and well maintained. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. Meetings and training may occur on weekdays, evenings, and/or Saturdays.

Requirements

High school graduate or equivalent.
Zero up to 3 years of new account experience.
Good understanding of financial services and products provided.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including a 10-key and telephone.
Solid math and bookkeeping abilities.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan.
Complete the Teller Learning Plan, if applicable.
Understand the Caller Identification Process and Secure Code; training is offered by the Training Department.
Complete BPM Training I, II, III, and IV.
Understand when to use DocuSign and complete training on DocuSign forms and templates.
Be able to open consumer checking and savings accounts and commercial checking and savings accounts.
Be able to issue debit cards and complete requested customer file maintenance.
Be able to clear DDA exceptions timely and input debit card disputes.
Offer bank products to customers, including cross-selling credit cards.
Complete Harland check order training.
Complete introduction to wires and domestic wire training.
Clear denial exceptions timely and address missing signature cards timely.
Complete Risk Management I, II, and III training to identify fraud situations.
Perform basic mathematics, including using decimals to compute ratios and percentages and drawing and interpreting graphs.
Apply common-sense understanding to detailed but uninvolved instructions and problems involving a few variables.
Communicate orally and in writing using complex sentences, proper punctuation, and good vocabulary.
Meet the stated physical requirements, including frequent talking, finger dexterity and repetitive wrist, hand, or finger movements; average hearing and vision; and sedentary work with occasional exertion of up to 10 to 25 pounds.

Responsibilities

Present and explain Bank products and services, and help clients meet their financial needs, including opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts; handling safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Answer client questions and resolve problems by listening, collecting information, and securing answers.
Profile clients to identify sales opportunities and use lead lists and other strategies to generate business.
Process new accounts and requested changes to existing accounts, including name, address, and product changes, while maintaining the privacy of client account information.
Respond to client requests and questions promptly, courteously, and professionally.
Coordinate with area personnel and management; assist staff as required and keep the Banking Center Manager informed of activities and significant problems.
Complete required reports and records accurately and promptly, including daily logs and month-end log organization.
Oversee annual year-end reporting and banking-center special projects, such as key box or safe deposit box key audits.
Review new account and data entry for accuracy as needed, and support Treasury Management with client accounts and services.
Actively sell Bank products and services and work toward sales production goals.
Perform related clerical duties and keep work areas clean, secure, and well maintained.
Complete assigned banking and account servicing tasks, including account opening and closing, debit card issuance, customer file maintenance, DDA and denial exception clearing, debit card disputes, check orders, domestic wire transfers, missing signature card follow-up, fraud identification, service charge waiver processing, and online banking support.
Assist on the teller line if applicable.
Attend meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.