Personal Banker I

First Bank•Archdale, NC

13d

About The Position

The Personal Banker I ensures customers’ needs are met by conducting thorough financial needs assessments and recommending products and services that address immediate and future financial needs. Under direct supervision, this role generates leads, builds new customer relationships, and maintains existing relationships to deliver a strong customer experience. The Personal Banker I provides customers with clarity through simplicity, guidance, and knowledge at the service window and through needs assessment and sales. The role is based on 1 to 3 years of banking experience, previous teller experience, experience in a customer-contact or sales position, or equivalent. The position coordinates Personal Banker and Service Representative functions, supports teller transactions and dual-control activities, opens personal and business accounts, and processes loan and credit applications. It also responds to customer requests and complaints, conducts research and follow-up, performs branch reporting and related processes, and follows branch security and operational procedures. The Personal Banker I may support multiple branch locations as needed. The role builds profitable customer relationships while meeting customer needs and achieving activity, growth, sales, referral, and customer satisfaction goals. It requires adherence to operational, regulatory, compliance, security, and service standards, including applicable corporate policies and federal and state laws. The work is performed in a professional office environment with standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
One to three years of banking experience, previous teller experience, experience in a customer-contact or sales position, or equivalent.
Intermediate knowledge of bank operations, products and services, related state and federal laws and regulations, and bank operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate skills operating computer terminals, personal computers, mainframe systems, word-processing and spreadsheet applications, and specialty software.
Exceptional verbal, written, and interpersonal communication skills.
Ability to use common sense to carry out instructions and instruct personnel.
Valid driver’s license.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
Ability to work the hours and days required to complete the essential functions as scheduled.
Ability to learn, think, concentrate, exercise self-control, and work in a customer-relations environment.
Ability to pay close attention to detail and work as a team member.
Ability to interact effectively with coworkers and customers and exercise self-control, diplomacy, discretion, and appropriate judgment.

Responsibilities

Coordinate Personal Banker and Service Representative functions to provide efficient, accurate, and professional customer service.
Provide transactional support to the teller service area and perform dual-control functions as applicable.
Open personal and business accounts and prepare related documentation.
Input and close personal loan applications, including DDA lines of credit and credit card applications.
Assist customers with requests, complaints, and research, and follow up to resolve matters involving deposit accounts, debit and credit cards, safe deposit boxes, official checks, and other bank products or services.
Process non-post reports, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, and other branch reporting or processes.
Follow branch security procedures, including opening and closing procedures, personnel safety, and bank procedures.
Interact with customers by telephone and in person.
Support multiple branch locations as needed.
Generate and maintain profitable customer relationships while satisfying and exceeding customer financial needs and expectations.
Achieve activity, growth, and customer satisfaction objectives.
Make outbound calls and conduct needs assessments as assigned by the Bank Manager to generate qualified referrals for other products, channels, and lines of business.
Meet or exceed activity goals, including face-to-face appointments and voice-to-voice calls, to drive sales and referrals.
Apply basic sales skills and product knowledge, including knowledge of deposit and loan products.
Adhere to operational, regulatory, security, and screening requirements and procedures to minimize losses.
Follow operational and regulatory requirements when opening deposit accounts and processing loan applications.
Comply with branch policies and procedures and support successful internal audits.
Complete annual compliance courses and follow corporate policies, federal and state regulations, and laws, including the Bank Secrecy Act and the Anti-Money Laundering Act.
Adhere to Service Excellence standards.
Perform other duties as required.