Personal Banker I

First Community Bank•North Wilkesboro, NC

About The Position

The Personal Banker I provides customers with accurate information about the Bank’s products and services, responds to inquiries, resolves complaints, and contributes to the Bank’s goals while protecting its image and customer information. The role promotes customer satisfaction, recommends banking products, supports customers’ in-person and digital banking needs, and builds customer relationships through service and referrals. Responsibilities include opening and servicing accounts, completing checking sales presentations, referring customers to banking partners, processing consumer loan applications, and serving as a teller. The position also follows applicable policies, procedures, and regulatory guidelines; participates in marketing campaigns; completes assigned training; and performs branch operational duties. In some markets, the role may include cash vault duties.

Requirements

High school diploma or equivalent.
One to five years of banking experience.
Effective listening skills, including the ability to listen without interrupting, understand others, and offer solutions or contributions based on what they say.
Patience and willingness to help others solve problems while maintaining a positive attitude.
Proven record of outstanding customer service.
Demonstrated proficiency using banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Build cordial relationships with customers, respond promptly to inquiries, and resolve problems to support customer satisfaction.
Inform customers about banking products and suggest appropriate products.
Provide account information, including balances, account status, and check or payment clearing history.
Comply with Bank policies, procedures, and regulatory guidelines, and protect confidential customer information.
Attend to customers promptly and resolve banking challenges without delay.
Conduct checking sales presentations, recommend appropriate accounts, and ask customers for their business.
Introduce customers to the Tell-A-Friend program and distribute coupons while explaining the program.
Help customers understand in-person and digital banking options and select channels that suit their preferences.
Promote the use of the Bank’s customer convenience channels and advocate for customers’ technology needs.
Open new accounts and service existing accounts according to operational procedures, ensuring required documentation is received and archived.
Minimize deposit exceptions and address them promptly to prevent accounts from being at risk of closure because of documentation exceptions.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services banking partners.
Perform branch operational duties assigned by the Branch Manager.
Participate in Bank marketing and awareness campaigns to create and grow the customer base.
Consult customers on consumer loan options and terms, accurately process consumer loan applications, discuss debt ratios and consumer reports, and ensure required documentation for non-real-estate consumer loans is received.
Resolve outstanding lien-perfection items quickly when a lien is not perfected in a timely manner.
Serve as a teller by maintaining a cash drawer and accurately and courteously processing deposits, check cashing, cash advances, loan payments, and other teller transactions.
Complete assigned training within expected timeframes.
In some markets, perform cash vault duties, including balancing and documenting vault cash and coin, entering totals into Silverlake Teller, closing out the business day, preparing currency and coin shipments, placing weekly currency orders, entering teller outages into OWL, reconciling OWL outages with the general ledger, and reviewing and documenting teller over/short reports in Synergy.
Support the Bank’s mission, vision, and values, follow the Company Standards of Conduct, and carry out the duties in the job description.