Personal Banker I

First Bank•Raleigh, NC

12d

About The Position

The Personal Banker I ensures customers’ needs are met by conducting thorough financial needs assessments and recommending products and services suited to their immediate and future financial needs. Under direct supervision, this role generates leads, builds new customer relationships, and maintains existing ones to deliver a strong customer experience through service, guidance, and sales. The position combines Personal Banker and Service Representative functions, supporting transactions and branch operations while opening accounts and handling loan applications. The role may support multiple branch locations as needed. The position is intended for someone with 1 to 3 years of banking experience, previous teller experience, customer-contact or sales experience, or equivalent. It requires knowledge of banking products, operations, applicable regulations, and internal procedures, along with strong communication, organizational, computer, and customer-relations skills.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
One to three years of banking experience, previous teller experience, customer-contact or sales experience, or equivalent.
Intermediate knowledge of bank operations, products and services, related state and federal laws and regulations, and bank operational policies and procedures.
Excellent organizational and time-management skills, with the ability to work with minimal supervision.
Intermediate skills using computer terminals and personal computers, mainframe computer systems, word-processing and spreadsheet applications, and specialty software.
Exceptional verbal, written, and interpersonal communication skills, including the ability to apply common sense to instructions and instruct personnel.
Valid driver’s license.
Ability to work the hours and days required to complete the position’s essential functions as scheduled.
Ability to stand, walk, sit, and use hands and fingers; vision, hearing, speech, dexterity, and visual concentration are required.
Ability to learn, think, concentrate, exercise self-control, and work in a customer-relations environment.
Ability to pay close attention to detail and work as a team member.
Ability to interact effectively with coworkers and customers and exercise self-control and diplomacy in customer and employee-relations situations.
Ability to exercise discretion and appropriate judgment.
Business- or financial-industry-related educational experience through in-house training, formal schooling, or related curriculum.
Work-related experience may include reception or secretarial duties in a business environment.

Responsibilities

Coordinate Personal Banker and Service Representative functions to deliver efficient, accurate, professional service.
Provide transactional support to the Service Area and perform dual-control functions as applicable.
Open personal and business accounts and prepare related documentation.
Input and close personal loan applications, including DDA lines of credit and credit card applications.
Assist customers with requests, complaints, research, and follow-up related to deposit accounts, debit and credit cards, safe deposit boxes, official checks, and other bank products or services.
Process non-post reports, wire transfers, credit card orders, address changes, check and deposit slip orders, endorsement stamp orders, and other branch reports or processes.
Follow branch security procedures, including opening and closing procedures, personnel safety, and bank procedures.
Interface with customers in person and by telephone.
Support multiple branch locations as needed.
Generate and maintain profitable customer relationships while meeting and exceeding customers’ financial needs and expectations.
Achieve activity, growth, and customer satisfaction goals.
Conduct outbound calling and needs assessments as assigned by the Bank Manager to generate qualified referrals for products, channels, and other lines of business.
Meet or exceed activity goals, including face-to-face appointments and voice-to-voice calls, to drive sales and referrals.
Apply basic sales skills and product knowledge for deposit and loan products.
Follow operational, regulatory, and security requirements and procedures while minimizing losses.
Comply with account-opening, operational, screening, and loan-application requirements.
Follow branch internal policies and procedures and complete annual compliance courses.
Adhere to corporate policies and procedures and applicable federal and state laws and regulations, including the Bank Secrecy Act and Anti-Money Laundering Act.
Adhere to Service Excellence standards.
Perform other duties as required.