Personal Banker I (Full Time) - Goliad

PROSPERITY BANK•Goliad, TX

About The Position

The Personal Banker I provides a broad range of financial services, including opening and closing accounts, renewing time deposit accounts, and helping clients with account inquiries, maintenance, and problem resolution. The role explains bank products and services, identifies clients’ financial needs and sales opportunities, and works toward sales production goals. It also supports and coordinates with banking center personnel and management, including helping develop, train, and motivate lobby associates in collaboration with the Teller Supervisor. The position maintains client relationships and account privacy, processes new accounts and account changes, supports Treasury Management with client accounts and services, and completes banking center reporting, logs, audits, and special projects. It may also assist on the teller line when applicable and perform related clerical and other assigned duties. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours.

Requirements

High school graduate or equivalent.
Zero to three years of new account experience.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan; complete the Teller Learning Plan if applicable.
Understand the Caller Identification Process and Secure code; training is offered by the Training Department.
Complete BPM Training I, II, III, and IV.
Understand when to use DocuSign and complete training on DocuSign forms and templates.
Be able to open consumer checking and savings accounts and commercial checking and savings accounts.
Be able to issue debit cards and complete requested customer file maintenance.
Be able to clear DDA exceptions promptly and clear denial exceptions and missing signature card exceptions promptly.
Be able to input debit card disputes, offer bank products to customers, order checks using Harland check order training, and perform domestic wire transfers following the required introduction and training.
Be able to identify fraud situations and complete Risk Management I, II, and III.
Assist on the teller line if applicable.
Be able to close accounts and process service charge waivers requiring approval, including the weekly report.
Have a good understanding of the financial services and products provided.
Have excellent communication and public relations skills.
Maintain a professional appearance and attitude.
Be able to operate related computer applications and business equipment, including a 10-key and telephone.
Have solid math and bookkeeping abilities.
Be able to perform basic math, including decimals and percentages, and to interpret graphs.
Be able to carry out detailed but straightforward instructions and address problems involving a few variables.
Have the stated reading, writing, and communication abilities, including writing complex sentences and communicating in complex sentences with good vocabulary.

Responsibilities

Present and explain bank products and services and help clients meet their financial needs.
Open, close, and maintain checking, savings, time deposit, and individual retirement accounts; assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Answer client questions and resolve problems by listening, collecting information, and obtaining answers.
Profile clients, use lead lists, and identify opportunities to generate business and cross-sell bank products and services.
Process new client accounts and account maintenance requests, including name, address, and product changes.
Protect the privacy of customer account information and maintain the Bank’s professional reputation.
Develop, train, and motivate lobby associates in collaboration with the Teller Supervisor.
Coordinate with area personnel and management, provide assistance to staff as needed, and keep the Banking Center Manager informed of activities and significant problems.
Complete reports and records accurately and promptly, including daily logs and month-end log organization.
Oversee annual year-end reporting and banking-center projects, such as key box or safe deposit box key audits.
Review new account and data entry for accuracy as needed.
Support Treasury Management with new accounts and services for clients.
Meet sales production goals and perform related clerical duties as needed.
Keep work areas clean, secure, and well maintained.
Attend meetings and training classes, which may be held on weekdays, evenings, or Saturdays.
Perform other duties as assigned.