Personal Banker I (Full Time) - Westmoreland

PROSPERITY BANK•Dallas, TX

About The Position

The Personal Banker I performs a broad range of financial services, including opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, account maintenance, and problem resolution. The role explains and sells bank products and services, profiles clients to identify sales opportunities, develops additional business, and works toward sales production goals. The position also collaborates with the Teller Supervisor to help develop, train, and motivate lobby associates, although it has no supervisory responsibilities. The role establishes professional client relationships, protects the privacy of account information, and coordinates with banking center personnel and management. It supports banking center operations through account review, reporting, audit-related projects, Treasury Management support, and maintenance of daily logs. Related clerical duties and assistance on the teller line may also be required.

Requirements

High school graduate or equivalent.
Zero to 3 years of new account experience.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan; complete the Teller Learning Plan if applicable.
Understand the Caller Identification Process and secure code; training is offered by the Training Department.
Complete BPM Training I, II, III, and IV.
Understand when to use DocuSign and complete training on DocuSign forms and templates.
Ability to open consumer checking and savings accounts and commercial checking and savings accounts.
Ability to issue debit cards, complete requested customer file maintenance, clear DDA exceptions promptly, and input debit card disputes.
Ability to offer bank products, cross-sell, process check orders, and perform domestic wire transfers following the required training.
Ability to clear denial exceptions and missing signature card exceptions promptly.
Ability to identify fraud situations and complete Risk Management I, II, and III.
Ability to assist on the teller line if applicable, close accounts, handle service charge waivers requiring approval, and support online banking.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including 10-key and telephone.
Solid math and bookkeeping abilities.
Ability to perform basic math, use decimals to compute ratios and percentages, and interpret graphs.
Ability to apply common sense to detailed but uninvolved instructions and solve problems involving a few variables.
Ability to read and understand written material and communicate and write clearly using proper punctuation.

Responsibilities

Present and explain bank products and services and assist clients with their financial needs.
Open, close, and maintain checking, savings, time deposit, and individual retirement accounts; assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Answer client questions and resolve problems by listening, gathering information, and securing answers.
Profile clients, use lead lists and other strategies to identify sales opportunities, and meet sales production goals.
Process new accounts and changes to existing accounts, including name, address, and product changes.
Maintain the privacy of customer account information and uphold the Bank’s professional reputation.
Maintain effective working relationships with clients, area personnel, and management; keep the Banking Center Manager informed of activities and significant problems.
Complete reports and records accurately and promptly, including daily logs and end-of-month log organization.
Oversee annual year-end reporting and banking-center-level special projects, such as key box or safe deposit box key audits.
Review new accounts and data entry for accuracy as needed.
Support Treasury Management with new accounts and services for clients.
Attend meetings and training classes, which may be held on weekdays, evenings, or Saturdays.
Perform related clerical duties, keep work areas clean, secure, and well maintained, and assist area personnel as required.
Help develop, train, and motivate lobby associates in collaboration with the Teller Supervisor.
Complete assigned banking tasks, including account servicing, debit card and wire-related activities, exception clearing, fraud identification, and online banking support.