Personal Banker I (Full Time) - Ennis

Prosperity Bank•Ennis, TX

About The Position

The Personal Banker I performs a broad variety of financial services, including opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, account maintenance, and problem resolution. The role presents and explains the Bank’s products and services, profiles clients to identify sales opportunities, develops additional business, and works to meet sales production goals. It requires knowledge of deposit and loan products and services and includes supporting customers with a range of accounts and banking services. The position establishes and maintains professional relationships with clients and effective working relationships with area personnel and management. It processes new accounts and account changes, protects customer account privacy, completes reports and records, reviews new account data entry, supports Treasury Management with client accounts and services, and maintains banking center logs. The role also performs related clerical duties and helps keep work areas clean, secure, and well maintained. The description states that this role has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
Zero up to 3 years of new account experience.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan.
Complete the Teller Learning Plan, if applicable.
Understand the Caller Identification Process and Secure code; training is offered by the Training Department.
Complete BPM Training I, II, III, and IV.
Understand when to use DocuSign and complete training on DocuSign forms and templates.
Be able to open consumer checking and savings accounts and commercial checking and savings accounts.
Be able to issue debit cards and complete requested customer file maintenance.
Be able to clear DDA exceptions timely and input debit card disputes.
Offer bank products to customers, including cross-selling credit cards.
Complete Harland check order training.
Complete introduction to wires and domestic wire training.
Clear denial exceptions and missing signature card items timely.
Complete Risk Management I, II, and III training to identify fraud situations.
Assist on the teller line, if applicable.
Understand service charge waivers requiring approval and the weekly report.
Have a good understanding of financial services and products provided.
Have excellent communication and public relations skills.
Maintain a professional appearance and attitude.
Be able to operate related computer applications and business equipment, including a 10-key and telephone.
Have solid math and bookkeeping abilities.
Be able to perform basic math, use decimals to compute ratios and percentages, and draw and interpret graphs.
Be able to carry out detailed but uninvolved instructions and handle problems involving a few variables.
Be able to communicate and write clearly using proper sentence structure, punctuation, and vocabulary.

Responsibilities

Present and explain Bank products and services and assist clients with their financial needs.
Open, close, and maintain checking, savings, time deposit, and individual retirement accounts; assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Answer client questions and resolve problems by listening, collecting information, and securing answers.
Profile clients, use lead lists and other strategies to identify sales opportunities, and meet sales production goals.
Process new client accounts and changes to existing accounts, including name, address, and product changes.
Maintain the privacy of customer account information and uphold the Bank’s professional reputation.
Assist area personnel, keep the Banking Center Manager informed of activities and significant problems, and attend meetings and training classes.
Complete required reports and records accurately and promptly.
Oversee annual year-end reporting and banking center projects, including key box or safe deposit box key audits.
Review new account and data entry for accuracy as needed.
Support Treasury Management with new client accounts and services.
Ensure daily logs are completed correctly and organize logs at month-end.
Perform related clerical duties and ensure work areas are clean, secure, and well maintained.
Complete assigned banking tasks such as account maintenance, debit card issuance and disputes, DDA and denial exception clearing, check orders, domestic wire transfers, online banking support, and account closures, as applicable.