Personal Banker I (Full Time) - Ennis

PROSPERITY BANK•Ennis, TX

22h

About The Position

The Personal Banker I performs a broad range of financial services, including opening and closing accounts, renewing time deposits, and assisting clients with account inquiries, maintenance, and problem resolution. The role explains bank products and services, identifies client needs and sales or referral opportunities, and works toward sales production goals. In collaboration with the Teller Supervisor, the Personal Banker I helps develop, train, and motivate lobby associates to serve customers and cross-sell bank products and services. The position supports banking center operations through account and data-entry reviews, annual year-end reporting, special projects, daily log completion and organization, and assistance with Treasury Management accounts and services. It also performs related clerical work, assists area personnel as needed, and helps keep work areas clean, secure, and well maintained. This role has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
Zero to three years of new account experience.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan; complete the Teller Learning Plan if applicable.
Understand the Caller Identification Process and Secure code; training is offered by the Training Department.
Complete BPM Training I, II, III, and IV.
Understand when to use DocuSign and complete training on DocuSign forms and templates.
Ability to open consumer checking and savings accounts and commercial checking and savings accounts.
Ability to issue debit cards, complete requested customer file maintenance, and clear DDA exceptions promptly.
Ability to input debit card disputes, place check orders using Harland check order training, and conduct domestic wire transfers after introductory and domestic wire training.
Ability to clear denial exceptions and missing signature card exceptions promptly.
Ability to identify fraud situations and complete Risk Management I, II, and III.
Ability to assist on the teller line if applicable, close accounts, handle service-charge waivers requiring approval, and review the weekly report.
Knowledge of online banking.
Excellent communication and public relations skills; professional appearance and attitude.
Ability to operate related computer applications and business equipment, including a 10-key and telephone.
Solid math and bookkeeping abilities.
Ability to apply common-sense reasoning to detailed but straightforward instructions and problems involving a few variables.
Ability to perform basic math, use decimals to compute ratios and percentages, and draw and interpret graphs.
Ability to read and write effectively and communicate in complex sentences.

Responsibilities

Open, close, renew, and maintain client accounts, including checking, savings, time deposit, and individual retirement accounts.
Assist clients with safe deposit boxes, savings bonds, credit cards, basic consumer loans, account inquiries, and problem resolution.
Present and explain bank products and services, profile clients, identify sales opportunities, use lead lists and other strategies to generate business, and meet sales production goals.
Establish and maintain professional relationships with clients; promptly and courteously resolve client requests and questions.
Process new accounts and changes to existing accounts, including name, address, and product changes, while protecting the privacy of account information.
Coordinate with area personnel and management, assist staff as needed, and keep the Banking Center Manager informed of activities and significant problems.
Complete required reports and records accurately and promptly; oversee annual year-end reporting and banking-center-level projects such as key box or safe deposit box key audits.
Review new accounts and data entry as needed to ensure accuracy, and support Treasury Management with client accounts and services.
Ensure daily logs are completed correctly and organize them at month-end for review.
Attend meetings and training classes, which may occur on weekdays, evenings, or Saturdays.
Perform related clerical duties and keep work areas clean, secure, and well maintained.
In collaboration with the Teller Supervisor, help develop, train, and motivate lobby associates to assist customers and cross-sell bank products and services.