Personal Banker - Long Branch (Full-time)
About The Position
The Personal Banker establishes relationships with customers and prospective customers to understand and meet their financial needs, provide a positive customer experience, and conduct branch transactions. The role combines transaction processing with sales and service responsibilities, which may vary according to branch needs. Duties include opening and servicing accounts, cross-selling, tele-consulting, building and managing a book of business, processing deposits, withdrawals, check cashing and loan payments, greeting customers, conducting needs assessments, researching account issues, and referring customers to other departments. The position is responsible for meeting deposit, loan, revenue, sales and referral expectations and for managing and balancing cash drawers. It also supports the Assistant Branch Manager with daily branch processes, end-of-day functions and reporting. The role works under general supervision and may be eligible for Life and Health licensing. Employees are expected to follow the Bank’s Code of Ethics, Core Values and Mission Statement.
Requirements
- High school diploma or GED.
- At least 6 months of sales and service experience in a customer-facing retail environment.
- Strong interpersonal, listening, written and verbal communication skills.
- Ability to work a flexible schedule based on business needs.
- Positive and professional demeanor with customers and coworkers.
- Strong math and analytical skills.
- Ability to understand and follow safety and security practices.
- Good relationship-building skills and ability to establish customer connections through consultative conversations that identify sales opportunities.
- Strong customer service and advocacy skills.
- Strong organizational and time-management skills.
- Strong PC skills and ability to quickly learn computer programs, including Microsoft Office.
- Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
- Willingness and ability to work required overtime.
- Willingness and ability to travel to other locations or branches and adapt to new locations or reassignments.
Nice To Haves
- Prior retail banking experience.
- Life and Health licenses to support the investment program.
Responsibilities
- Meet sales, referral and cross-selling goals by understanding product and service features and matching them to customer needs.
- Promote bank products and refer or resolve customer inquiries about accounts and banking services.
- Refer customers for commercial products and services to the branch manager, market manager or appropriate business partner.
- Build and maintain customer relationships through active engagement, consultative needs assessments, and managing and growing a book of business.
- Identify customer opportunities through lobby management and assist customers with digital technologies and referrals to other lines of business.
- Deliver a positive customer experience while maintaining service quality, cost efficiency, and adherence to sales and brand standards.
- Follow operational, financial safety, compliance, and risk-control policies and applicable laws and regulations.
- Verify customer identity and comply with required procedures.
- Assist branch management with branch operations and process financial transactions, including check cashing, withdrawals, deposits and loan payments.
- Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for applicable transactions.
- Assist in training other branch employees.
- Support the contact center during high call volumes and handle customer inquiries by telephone.
- Provide customers access to safe deposit boxes.
- Manage and balance cash drawers and assist the Assistant Branch Manager with daily responsibilities, end-of-day functions and reporting.
- Travel to other branch locations or customer and property locations as needed.
Benefits
- Paid time off (PTO) and holiday PTO.
- Medical, dental and vision plans.
- Flexible spending and health savings accounts.
- 401(k) retirement plan.
- Disability insurance.
- Employee Assistance Program.
- Basic life insurance.
- Company-sponsored tuition disbursement and loan repayment programs.
- Voluntary supplemental life, accident, critical illness, hospital indemnity and legal plans.
- Incentive eligibility based on company, business and/or individual goal achievement and performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
