Personal Banker - Long Branch (Full-time)

Provident Bank • Long Branch, NJ

4d • Onsite

About The Position

The Personal Banker establishes relationships with customers and prospective customers to understand and meet their financial needs, provide a positive customer experience, and perform both transaction and sales-and-service duties. Responsibilities vary with branch needs and include processing financial transactions, opening and servicing accounts, cross-selling, tele-consulting, building and managing a book of business, conducting customer needs assessments, resolving account inquiries, and referring customers to other departments. The role is accountable for sales expectations involving deposits, loans, revenue, sales, and referrals, and for managing and balancing cash drawers. The Personal Banker also supports the Assistant Branch Manager with branch processes, end-of-day functions, and reporting. The role may be eligible for Life and Health Licensing and works under general supervision.

Requirements

• High school diploma or GED.
• At least 6 months of sales and service experience in a customer-facing retail environment.
• Strong interpersonal skills, including listening and written and verbal communication.
• Ability to work a flexible schedule based on business needs.
• Positive and professional demeanor with customers and coworkers.
• Strong math and analytical skills.
• Ability to understand and adhere to safety and security practices.
• Good relationship-building skills.
• Ability to build customer connections through consultative conversations and present sales opportunities.
• Strong customer service and advocacy skills.
• Strong organizational and time-management skills.
• Strong PC skills and ability to learn computer programs, including Microsoft Office, quickly.
• Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
• Willingness and ability to work required overtime and travel to other locations or branches.
• Ability to lift 5 to 25 pounds, including coins.

Nice To Haves

• Prior retail banking experience.
• Life and Health licenses to support the investment program.

Responsibilities

• Meet sales, referral, and cross-selling goals by understanding product and service features and benefits.
• Promote bank products and refer or resolve customer inquiries about accounts and banking services.
• Refer customers for commercial products or services to the branch manager, market manager, or appropriate business partner.
• Engage customers to exceed expectations, build relationships, and provide positive customer service.
• Conduct consultative needs assessments, develop new relationships, expand existing relationships, and manage and grow a book of business.
• Use lobby management to identify opportunities with customers and prospective customers.
• Assist customers with digital technologies and provide referrals to other lines of business.
• Help maintain branch cost efficiency, service quality, and adherence to sales and brand standards.
• Ensure operational and financial safety and soundness in accordance with bank policies, compliance requirements, and applicable laws and regulations.
• Establish customer identity and follow compliance procedures.
• Assist branch management with branch operations as needed.
• Perform transactions including check cashing, withdrawals, deposits, and loan payments.
• Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for applicable transactions.
• Assist in training other branch employees.
• Support the contact center during high call volumes and handle customer inquiries by telephone.
• Provide customers access to safe deposit boxes.
• Manage and balance cash drawers and assist with end-of-day functions and reporting.
• Travel to other locations or branches as directed and adapt to work-location changes or reassignments.

Benefits

• Paid time off (PTO), including holiday PTO.
• Health and wellness benefits, including medical, dental, and vision plans.
• Flexible Spending Accounts and Health Savings Accounts.
• 401(k) retirement plan.
• Disability insurance.
• Employee Assistance Program.
• Basic life insurance.
• Company-sponsored tuition disbursement and loan repayment programs.
• Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
• Incentive eligibility based on company, business, and/or individual goal achievement and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED