Senior Personal Banker - Clifton (Full-time)

Provident Bank • Clifton, NJ

10d • Onsite

About The Position

The Senior Personal Banker plays a key role in the branch sales and service environment by building long-term customer relationships and providing a positive customer experience. The role involves greeting customers, conducting needs-based assessments, opening and servicing accounts, cross-selling, tele-consulting, managing the lobby, processing transactions, and resolving complex account issues or customer inquiries. The position manages a book of business with a focus on customer retention and relationship development, and coordinates referrals to lending, investment, trust, treasury management, and other business partners. The Senior Personal Banker may function independently and act as an operational supervisor when needed, providing flexible sales and service coverage for the branch. The position may be eligible to obtain Life and Health Licensing and works under general supervision.

Employees are expected to follow the Bank’s Code of Ethics, Core Values, and Mission Statement. Work is mainly performed in a retail banking branch under general office conditions. The position may require overtime and travel to other branches, customer locations, and property locations; employees must be flexible about work locations and reassignments. Physical demands include lifting 5 to 25 pounds, prolonged sitting or standing, and occasional bending or stooping. Noise levels are usually moderate.

The listed pay range is $21.23–$26.51. The role is incentive-eligible based on company, business, and/or individual goals and performance. The employer offers paid time off and holidays, health and wellness benefits, and other programs and voluntary benefits.

Requirements

• High school diploma or GED.
• At least 6 months of sales or customer service experience in a retail environment.
• Strong interpersonal, listening, written communication, and verbal communication skills.
• Ability to work a flexible schedule based on business needs.
• Positive and professional demeanor with customers and coworkers.
• Strong math and analytical skills.
• Ability to handle escalated matters and solve problems to reach a resolution.
• Understanding of and adherence to safety and security practices.
• Good relationship-building skills.
• Ability to establish strong customer connections through consultative conversations and present sales opportunities.
• Strong customer service and advocacy skills.
• Strong organizational and time-management skills.
• Strong PC skills and ability to learn computer programs, including Microsoft Office.
• Register as a mortgage loan originator with the NMLS before taking mortgage loan applications, negotiating terms, or extending terms of a mortgage or other loan secured by a residence.
• Willingness and ability to work required overtime and travel to other locations or branches.
• Ability to lift 5 to 25 pounds and meet the described physical demands.

Nice To Haves

• Two years of sales and service experience in a retail environment.
• Retail banking experience.
• Supervisory experience.
• Life and Health Licenses to support the investment program.

Responsibilities

• Meet sales referral and cross-selling goals by understanding product and service features and benefits.
• Promote bank products and refer or resolve customer inquiries concerning accounts and banking services.
• Refer customers for commercial products or services to branch or market managers or appropriate business partners.
• Engage customers to provide positive service and build customer relationships.
• Conduct consultative needs assessments, develop new relationships, expand existing relationships, and manage and grow a book of business.
• Use lobby management to identify opportunities with customers and prospective customers.
• Assist customers with digital technologies and refer them to other lines of business.
• Support branch cost efficiency and ensure quality customer service and adherence to sales and brand standards.
• Maintain operational and financial safety and soundness in accordance with bank policies, compliance requirements, laws, and regulations.
• Use lobby management to control and mitigate risk; establish customer identity and follow compliance procedures.
• Assist branch management with branch operations as needed.
• Open, close, and supervise branch servicing in the absence of branch management.
• Assist Personal Bankers with complex or escalated customer questions and provide supervisor overrides when needed.
• Process transactions, including check cashing, withdrawals, deposits, and loan payments.
• Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for appropriate transactions.
• Assist in training other branch employees.
• Support the contact center during high call volumes and handle customer inquiries by telephone.
• Provide customers access to safe deposit boxes.
• Travel to other locations or branches and adapt to new work locations and reassignments as directed.
• Work required overtime when needed.

Benefits

• Paid time off (PTO) accrual.
• Holiday PTO.
• Medical, dental, and vision plans.
• Flexible Spending Accounts and Health Savings Accounts.
• 401(k) retirement plan.
• Disability insurance.
• Employee Assistance Program.
• Basic life insurance.
• Company-sponsored tuition disbursement and loan repayment programs.
• Voluntary supplemental life insurance, accident, critical illness, hospital indemnity, and legal plans.
• Incentive compensation eligibility based on company, business, and/or individual goal achievement and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED