Personal Banker Jobs

About The Position

Requirements

• At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
• Ability to work a schedule that includes Saturdays.
• Must take and pass the required language assessment.
• SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
• Loan Originators must meet LO/CFPB requirements and Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background.

Nice To Haves

• Prior experience in financial services or a highly regulated, customer-facing role, with comfort following structured processes and accuracy and service expectations.
• Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement.
• Comfort initiating outreach by calls, emails, or other channels to strengthen relationships and identify opportunities to support customer needs.
• Comfort using digital tools and technology, ability to learn new systems quickly, and confidence guiding customers in adopting relevant capabilities.
• Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed.
• Ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience.
• Ability to follow policies and regulations and identify and escalate risk concerns.

Responsibilities

• Build lasting customer relationships through proactive conversations that support financial well-being and deepen engagement.
• Understand customer needs through discovery conversations and connect customers with relevant banking products, services, and solutions.
• Identify opportunities, promote solutions, and make appropriate referrals to support branch growth and customer and business goals.
• Support everyday banking needs, including new account openings, service requests, and credit applications.
• Handle cash and perform teller-line activities, processing transactions accurately and in accordance with compliance and operational standards.
• Use and adopt digital tools and technologies to enhance customer experience and support evolving banking needs.
• Deliver accurate, compliant service and exercise sound judgment within defined risk controls.
• Collaborate with branch teammates and coordinate handoffs to licensed bankers or specialists so customers receive appropriate expertise.
• Flex between cash handling and customer banking activities to support branch operations, with an emphasis on account openings and ongoing account support.
• Follow applicable risk and compliance policies and procedures, escalate and remediate issues, and make sound risk decisions.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance
• Critical illness insurance
• Accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement
• Employees may also be eligible for incentive opportunities.