Personal Banker II

UMB Bank•Minnetonka, MN

1d•$44,685 - $65,736

About The Position

Personal Bankers at UMB build customer relationships and recommend and sell products and services. They use product knowledge and customer interactions to identify needs and provide financial solutions that support customers’ financial well-being and make banking easy. UMB provides training on its products, services, sales processes, and financial solutions, as well as opportunities to learn from leaders’ mentorship and expertise. The role focuses on relationship banking and delivering a strong customer experience while contributing to business objectives. Personal Bankers develop consumer lending opportunities, manage a loan pipeline, and help customers find solutions suited to their financial goals. They also carry out banking transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards.

Requirements

High school diploma or equivalent.
Two years of retail banking sales experience or other relevant experience.
Reliable transportation and ability to work branch hours, including weekends and some evenings.
Ability to obtain an NMLS registration within 90 days.
Ability to learn products, services, and procedures quickly and accurately.
Basic math skills and ability to problem-solve while operating within established risk parameters and tolerances.
Ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and lasting relationships.
Business development capabilities, including using campaign offers, prospecting leads, service-to-sales conversations, and centers of influence for referrals to grow a personal book of business.
Ability to thrive in a high-energy, sales-driven team and use coaching and feedback to improve sales outcomes.
Product knowledge and conversation skills to identify customer needs and recommend suitable financial solutions.
Compelling communication skills, a positive image, and an interest in solving problems and creating positive outcomes.
Attention to detail when completing documents and explaining product features and benefits.
Enjoyment of coaching others as a sales mentor.

Nice To Haves

College degree or military equivalent.
Bilingual.

Responsibilities

Ask personalized questions to learn about customers’ financial goals and connect them with solutions that meet their needs.
Create and manage an individual loan pipeline, focusing on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals.
Source consumer lending opportunities through networking, customer conversations, business development, and proactive prospecting.
Perform transactions, manage a cash drawer, and complete bank documentation in accordance with industry and legal standards.
Work toward and challenge daily key performance metrics while balancing competing priorities and providing a strong customer experience.
Perform other duties as assigned.