Personal Banker - Browns Bridge Rd

PNC•Cumming, GA

1d•Onsite

About The Position

As a Personal Banker in PNC's retail banking organization, you will be based at the Browns Bridge Rd branch in Cummings, Georgia. You will acquire and deepen the branch customer base through proactive sales and service, identify opportunities to improve customers' financial wellbeing, collaborate with ecosystem partners, and position PNC solutions to build revenue and customer loyalty. PNC describes this as an in-office role and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The role uses a defined sales process across outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You will deliver a full PNC conversation with each client to identify suitable solutions, use partner and community relationships to grow and retain customer relationships, and help customers understand how technology and other resources can support their financial transactions. You will also apply product and procedural knowledge to resolve customer issues, manage risk, follow policies and procedures, and support accurate and efficient branch operations. PNC expects employees to focus on customers and manage risk in alignment with the company's Enterprise Risk Management Framework. The position typically requires an associate degree or equivalent and related experience or product knowledge; typically, three or more years of experience are required. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience may be considered. No degree or certification is listed as required in the Education and Certifications sections. Candidates considered for the role are subject to additional background checks required by Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically, three or more years of experience; related experience or product knowledge is needed to accomplish the primary duties.
Roles at this level typically require an associate degree or equivalent; a comparable combination of education, job-specific certification(s), and experience may be considered instead.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No required certification(s) or required or preferred language assessments are listed.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience (CX), customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures and exercising sound judgment within established limits.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.