Personal Banker I

Frost • Sugar Land, TX

1d

About The Position

As a Personal Banker I at Frost, you are often the first point of contact for customers and help set the standard for their banking experience. The role combines personal banking and teller services, with an emphasis on trust, integrity, empathy, and building lasting customer relationships. You educate and advise customers on banking products and services, assist with account and service issues, and provide guidance as customers work toward their financial goals. You also perform teller transactions, maintain cash and transaction records, manage risk, and stay current on applicable policies and regulations through training.

Requirements

• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.
• Availability Monday–Friday, 7:45 a.m.–6:15 p.m., and rotating Saturdays, 8:45 a.m.–1:15 p.m.

Nice To Haves

• Cash-handling experience.
• College hours.
• Experience dealing with fraud and protecting customers’ money, and building trust so clients feel comfortable and safe.

Responsibilities

• Provide coverage in personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits and loans, and support service or account-maintenance issues.
• Use sound judgment and integrity to do what is right for each customer.
• Provide teller services, including deposits, payments, and check cashing, in accordance with bank policies and procedures.
• Maintain appropriate cash on hand and prepare daily teller cash settlements and proof transactions.
• Manage risk and actively practice loss prevention.
• Attend teller and personal banking training to remain current on information and applicable policies, laws, regulations, and Bank Secrecy Act policies.
• Develop customer relationships and serve as customers’ point of contact.
• Provide advice and guidance to help customers along their financial journey.
• Act in accordance with Frost’s values of Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical, dental, and vision insurance.
• Long-term disability insurance.
• Life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed