Personal Banker

PNC•Howell Township, NJ

1d•$49,500 - $82,500•Onsite

About The Position

As a Branch Banker in PNC's Central New Jersey organization, the Personal Banker is based at the New Friendship Road Branch in Howell, New Jersey. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. The banker positions PNC solutions to generate revenue and customer loyalty. The role drives sales conversations through internal and outbound interactions, including outbound calling, service-to-sales activity, teller interactions, appointment setting, and lobby engagement. It delivers a full PNC conversation with each client interaction, uses community relationships and ecosystem partnerships to acquire and retain customers, and educates customers on transaction options using technology and other resources. The banker applies product and procedural knowledge to resolve customer problems, follows policies and procedures to manage risk, and participates in accurate and efficient branch operations. This is an in-office position. The role is incentive eligible, with compensation based on company, business, and/or individual performance. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No required certification or license is listed.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify suitable solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and years of service.