Personal Banker I
About The Position
Personal Bankers at UMB build customer relationships and recommend and sell products and services. They use product knowledge and customer interactions to identify needs and offer financial solutions that help customers secure their financial well-being and make banking easy. UMB branches provide opportunities to expand financial education and grow a career in Consumer banking. The role uses questions and relationship banking to provide meaningful, individualized recommendations and an outstanding customer experience. The Personal Banker receives extensive training on UMB products and services, the sales process, and offering financial solutions, and works closely with UMB leaders for mentorship and expertise. The position contributes to UMB's business objectives while supporting the associate's own career goals.
Requirements
- High school diploma or equivalent.
- One year of experience in a retail environment engaging with customers and making product recommendations that lead to sales, or relevant experience.
- Reliable transportation and ability to work branch hours, including weekends and some evenings.
- Ability to obtain NMLS registration within 90 days.
- Ability to thrive in a high-energy, sales-driven team and use daily coaching and feedback to improve sales outcomes.
- Product knowledge and conversation skills to understand customer needs and recommend solutions.
- Compelling communication, a positive image, problem-solving ability, and attention to detail when completing documents or explaining product features and benefits.
Responsibilities
- Ask personalized questions to turn transactions, account maintenance, and other routine service requests into cross-sell conversations that deepen client relationships and address customer needs.
- Create sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks.
- Achieve daily key performance metrics while balancing competing priorities.
- Learn and consistently perform processes such as transactions, cash-drawer management, and bank documentation in accordance with industry and legal standards.
- Perform other job duties as assigned.
Benefits
- Paid time off
- 401(k) matching program
- Annual incentive pay
- Paid holidays
- Medical, dental, vision, and other insurance coverage
- Health savings, flexible spending, and dependent care accounts
- Adoption assistance
- Employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- Associate wellbeing program
- Associate emergency fund
- Associate banking benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
