Patient Service Representative Jobs

About The Position

Requirements

• High school diploma or GED and 2 years of medical office experience
• Exceptional customer/patient service/interpersonal skills
• Self-motivation, empathy, and ability to multi-task
• Clear and effective communication in a positive manner; attention to detail, spelling and grammar
• Knowledge of computer and phone systems

Responsibilities

• Greet patients upon arrival
• Verify and update patient information to ensure proper billing
• Obtain appropriate patient consents if necessary
• Schedule and verify appointments
• Verify insurance and ensure necessary information and insurance card copies are in the EMR system
• Manage patient messages and calls
• Collect co-pays, and patient balances
• Follow-through with referral management (verifying insurance, contacting patient, obtaining necessary records from referring provider)
• Secondary monitoring of patient waiting area
• Scanning, faxing and mailing of documents as needed
• Occasional travel to Seattle area clinics
• Other duties as requested

Benefits

• Medical PPO
• Dental PPO
• Vision
• Employer paid Life and AD&D
• Employer paid LTD
• Profit sharing and 401k plan
• PTO - 21 days accrued per year