Patient Service Representative
Allmed Staffing•Irving, TX
•Onsite
About The Position
Large managed care company is looking for Patient Service Representatives to help with call wait times and take inbound calls providing provider appointments and general inquiries.
Requirements
- Highschool/GED or equivalent
- Excellent oral and written communication skills
- Must be able to multi-task
Nice To Haves
- Previous customer service in a healthcare setting is preferred
Responsibilities
- Answer inbound calls from patients and providers regarding appointments and general inquiries
- Refer calls to providers according to protocols
- Track appointments and document information completely, timely, and accurately
- Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies.
- Maintain confidentiality and adhere to HIPAA requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
