Patient Service Representative Bilingual

Metroplex Care Group•Allen, TX

6d•$18 - $22•Onsite

About The Position

The Patient Service Representative is responsible for creating a welcoming and professional environment while efficiently managing the patient check-in and check-out process. This role supports communication between patients and clinical staff, ensures compliance with confidentiality standards, and helps maintain smooth front-office operations. The Patient Service Representative I typically possesses 0–4 years of healthcare, customer service, or medical office experience and is responsible for performing front-office duties under general supervision. This position focuses on developing proficiency in patient registration, scheduling, insurance verification, and customer service while following established organizational policies and procedures. The Patient Service Representative l works collaboratively with team members and clinical staff to support daily operations and ensure a positive patient experience while continuing to build knowledge and skills within the front-office environment.

Requirements

High school diploma or general education degree (GED), or one to three months related experience and training, or equivalent combination of education and experience.
Internet Software
Spreadsheet Software (Excel)
Word Processing Software (Word)
Electronic Mail Software (Outlook)

Nice To Haves

Bilingual

Responsibilities

Greet and welcome patients in a professional and courteous manner.
Ensure the reception area and waiting room remain clean and organized.
Provide patients with information regarding clinic services, policies, and procedures.
Monitor patient flow and communicate with clinical staff regarding delays or schedule adjustments.
Manage phone systems by answering phones promptly, directing calls and messages to the appropriate personnel as needed.
Schedule, reschedule, and confirm upcoming appointments as directed.
Collect and scan copies of insurance cards and identification into the EHR.
Verify insurance eligibility and benefits
Collect Co-Pays, Co-Insurance, Deductible based on patient responsibility.
Address patient inquiries, resolve minor concerns, and escalate issues when needed.
Distribute incoming faxes and messages to appropriate staff.
Maintain confidentiality of patient information in compliance with HIPAA.
Assist with administrative task, including daily reports, logs, and end-of-day reconciliation as assigned.
Support referral coordination, prior authorizations, or prescription refills as needed.
Performs other related duties as assigned by management.