Patient Service Representative - Bilingual

HEART OF FLORIDA HEALTH CENTER INC•Ocala, FL

2d•Onsite

About The Position

The Patient Service Representative is responsible for greeting patients, patient registration, financial counseling, and establishing and maintaining accurate patient records in the appropriate software. This position may require some medical and dental front desk responsibilities.

Requirements

High school Diploma
One year of experience in medical/hospital/business setting preferred.
Proficient with software applications and general computer knowledge.
Excellent verbal and written communication skills.
Bilingual Required.
Excellent interpersonal and customer service skills.
Demonstrate a strong bias toward service, quality, and customer satisfaction.
Ability to handle multiple tasks in a fast-paced environment and control stressful situations.
Uses good judgment and demonstrates a sense of appropriateness.

Nice To Haves

One year of experience in medical/hospital/business setting

Responsibilities

Greet patients and visitors in a friendly, professional manner to ensure the best possible patient experience.
Resolve patient requests, questions, and complaints, frequently requiring analysis of situations to determine the best use of resources.
Attempt to de-escalate situations to the best of their ability.
Provide prompt and accurate service to promote patient loyalty.
Obtain accurate patient demographic information and Pharmacy of choice.
Educate patients on the availability and cost savings utilizing HFHC Pharmacy services.
Copy insurance cards/driver's licenses.
Educate and encourage all HFHC patients to utilize Patient Portal.
Keep the patient apprised of wait times.
Collect applicable co-pays.
Verify patient insurance coverage.
Accurately schedule all patient appointments.
Record all cancellations and No Shows.
Accept and post patient payments to the computer accurately.
Provide a receipt to every patient.
Ensure all kiosk data and images are updated and imported during the visit.
Ensure all patient documentation is properly archived (scanned) in the EHR and fulfilled completely by the patient.
Answer telephones; transfer calls to appropriate staff.
Clear any voicemails and return calls by the end of the business day.
Take messages and place them in designated areas of the software.
Answer phone queries from other facilities.
Interview patients to determine employment status, insurance coverage(s) and insurance plan deductibles, sliding fee scale, and eligibility for payment plans.
Contact patients for payment plans (as required).
Address all billing alerts and update EMR as required.
Assist patients with Medicaid eligibility applications and/or other payer programs.
Respond to questions regarding patient balances, collections, and insurance.
Generate end-of-day closing reports and procedures.
Balance cash, checks, and credit card charges.
Prepare a deposit packet in the facility safe for the finance department review.
Complete the pre-visit process daily.
Ensure insurance eligibility is ran utilizing IE, Availity, TriZetto or Medicaid Portal if necessary to verify eligibility/copay information.
Maintain supplies required for downtime procedures.
Open and sort mail daily.
Scan medical records requests to Scan Stat.
Report any broken or dangerous equipment, facility equipment, computers, or computer programs not working to the immediate supervisor.
May be required to travel to other CHC locations.
Perform other duties as assigned or necessary.