Medical Assistant / Patient Service Representative

WOMENS HEALTH SPECIALISTS SC•Appleton, WI

6d•Onsite

About The Position

This position is a dual-role that will provide administrative support to our obgyn and mfm practices. Under the supervision of the Practice Administrator and Patient Access Manager, this position performs administrative duties that may include patient service activities including registration and scheduling. This role may include taking patients vitals, drawing blood, and assisting in medical activities directed by the Physician. This role may also include interacting with the provider, team members, and vendors to accurately support operations to provide an exceptional patient experience.

Requirements

High School Diploma or equivalent
Ability to work in a high volume, fast-paced environment
Strong communication skills; both written and verbal
High attention to detail and strong problem-solving skills
Comfortable working under minimal supervision
Flexibility to work additional days as needed
Knowledge of HIPAA regulations
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, designing forms, and workplace terminology.
HIPAA – Knowledge of HIPAA regulations, clinic policy and the importance of maintaining patient confidentiality, including abiding by the minimum necessary access and disclosure.
Education and Training - Knowledge of principles and methods for training, teaching and instruction for individuals and groups, and the measurement of training effects.
Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to work independently in high volume, fast-paced, multi-tasking environment.
Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Communication – Communication is essential to this position. Communication will occur between all departments and positions to ensure proper patient service. This position requires the ability to understand written sentences and paragraphs in work-related documents, the ability to talk to others to convey information effectively and the ability to effectively in writing as appropriate for the needs of the audience.
Interpersonal skills – including coordination, instructing, negotiation, persuasion, service orientation and social perceptiveness.
Time Management skills- Managing one's own time and the time of others.
Troubleshooting- Determining causes of operating errors and deciding what to do about it.
Must be able to work standard office equipment; computers, fax machines, copiers, printers, telephones, etc.
This position requires communication with team members to finalize decisions that could impact the team and/or practice
Ability to read and view fine print
Ability to reach, stoop, and bend to retrieve files and supplies to complete tasks
Must be able to lift, carry or otherwise move and position objects weighing 10-20lbs at times
Continuous use of the telephone to verbally speak to insurance companies and patients
Must be able to handle high-stress situations with multiple tasks having similar deadlines

Nice To Haves

Certified Medical Assistant preferred
Strong understanding of health insurance and revenue cycle preferred
1 year of Epic experience preferred
Healthcare customer service experience preferred

Responsibilities

Interacts and communicates with patients and staff to enhance the patient experience and promote positive, welcoming work environment
Collects and accurately enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless patient experience
Schedules patients following established policies and procedures to ensure accuracy
Proactively problem solves access issues that arise when scheduling to meet patient and provider needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs
Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care
Facilitates the flow of patient forms, patient letters, and data per department needs
Knows and understands when to expedite, escalate, and redirect issues and situations to other resources/departments
Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary information
Assist with training and cross-training when assigned
Attends and participates in department meetings
General cleaning/disinfecting of reception areas, work areas and other clinic areas as needed
Assist other members of the organization with tasks as needed
Collecting vitals, last date of period, estimated due date, listing medication(s) if taking any
Draws blood and provides other patient care services as directed by the physician
Triage and manage pharmacy calls and refill requests via fax
Ordering lab kits (Innvita, genetic testing, CVS tubes)
Filling out lab requests to send for genetic testing for Physician signature
Prior authorization for ultrasounds, medical records (insulin, Subutex/Suboxone, etc.)
Patient A/R calls (when blocked from scheduling)
Filling out billing sheet with services rendered to ensure appropriate charges
Quoting self-pay patients