Patient Representative Jobs

About The Position

Requirements

• HS Graduate or Equivalent
• No Years of Related Experience
• No License/Certificate Required
• Yes Driver's License Required
• 18+ Age Requirement
• Accurate data entry
• Ability to multi-task
• Excellent organizational and time management skills
• Strong attention to detail
• Ability to work well with a rural health/diverse population.
• well-rounded personality
• Ability to work in a fast-paced environment
• Ability to work with integrity, professionalism, and confidentiality
• Abides by all hospital policies and procedures
• Abides by HIPAA (Health Information Portability and Accountability Act) guidelines

Nice To Haves

• Knowledge of medical terminology
• Familiarity with Allscripts, Epic, CPSI
• Exceptional customer service skills
• Knowledge of Medicare, Medicaid, and other insurances

Responsibilities

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members
• Efficiently conducts check-in, check-out, and rescheduling procedures
• Verifies insurance coverage
• Collect copays and balances at time of appointment
• Answers, triages, and appropriately routes incoming calls
• Explains office policies, insurance coverage, and services available to patients
• Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider
• Accurately enters all patient demographic, billing, and insurance information in the Electronic Medical Record (AllScripts)
• Receives, reviews, and distributes documentation to appropriate staff members in a timely manner
• Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation
• Follows established protocols for opening and closing office
• Performs other duties as assigned