Patient Service Representative (Clinic Receptionist)

Muslim Community & Health Center•South Milwaukee, WI

11d•$20 - $21•Onsite

About The Position

Muslim Community and Health Center (MCHC) is expanding and preparing to open an additional location in South Milwaukee to expand access to our services. We are currently building our team for this new site and are seeking a Patient Service Representative (PSR) to join us as we prepare for the location’s opening. The MCHC PSR will be the first point of contact for all visitors/patients to MCHC. They will be primarily staffed at the front reception desk and provide assistance to all callers and visitors to the facility.

Requirements

Proficiency in English
Minimum High School Diploma
Proficiency in computer use, including MS Office
Strong interpersonal and communication skills.
Ability to handle sensitive patient information with confidentiality (HIPAA compliance).
Previous exposure to the healthcare field and familiar with medical terminology
Minimum 1-2 years’ experience as a PSR, receptionist, or other similar position involving medical front desk duties

Nice To Haves

Familiarity with medical terminology and procedures
Experience working with an EMR
Knowledge of FQHC operations, including sliding fee scales and community health programs.
Proficiency in one or more of the following languages: Arabic, Urdu, Rohingya, Hindi, Malay, Burmese, Spanish, etc.
College Degree

Responsibilities

Greeting and welcoming all visitors to MCHC, greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Patient Check-In/Out: Greet patients warmly, verify demographic and insurance information, collect co-pays, and ensure proper documentation in Epic EMR.
Answering the telephones and directing calls to the appropriate MCHC staff member or clinician.
Schedule and confirm patient appointments.
Appointment Scheduling: Schedule, reschedule, and cancel appointments accurately using Epic EMR while optimizing provider schedules and minimizing no-show rates.
Providing visitors and callers with information about MCHC and the resources we provide.
Patient Communication: Answer incoming calls and patient portal messages, respond to inquiries regarding appointments, billing, and general clinic information.
Helping maintain the follow of correspondence between departments within MCHC as well as with outside contacts by taking and retrieving messages.
Managing all incoming and outgoing mail.
Performing a variety of clerical duties, including making copies, faxing documents, filing and paperwork.
Completing other office tasks assigned by the PSR Lead, Billing Manager, or Clinic Operations Manager.
Operate office equipment, such as voice mail messaging systems, word processing, and spreadsheets to prepare letters, or medical records.
Operate office equipment, computers, or computerized equipment.
Interview patients to complete documents, or forms, such as intake or insurance forms.
Maintain medical records or correspondence files.
Medical Records Management: Ensure accurate data entry and management of patient health information in compliance with HIPAA and FQHC standards.
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
Collect deposits, payments, or fees.
Billing & Collections Support: Assist in processing patient payments, explaining billing policies, and following up on outstanding balances under the supervision of the Billing Manager.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Relay information between personnel.
Transmit correspondence or medical records by mail, e-mail, or fax.
Send information, materials or documentation.
Schedule tests or procedures for patients, such as lab work or immunizations based on clinician orders.
Complete insurance or other claim forms.
Insurance Verification & Authorizations: Verify insurance eligibility and coverage before appointments, obtain prior authorizations as needed, and assist patients with understanding their benefits.
Transcribe recorded messages into patients' medical records.
Perform various clerical functions, such as maintaining an inventory of supplies, order materials, supplies, or equipment.
Coordination with Clinical Teams: Collaborate with providers, nurses, and other staff to ensure seamless patient care and communication.