Patient Success Representative (Remote)

ResMed

4d•Remote

About The Position

Join our remote Patient Success Representative team and play an important role in helping patients receive the medical supplies they need to stay healthy and succeed with their therapy. You'll connect with patients, provide exceptional service, answer questions, and assist with ordering essential healthcare products—all while working from home. At Brightree by ResMed, you'll be part of an innovative healthcare technology company that offers competitive pay, comprehensive benefits, and opportunities for growth while making a meaningful impact every day.

Requirements

High school diploma and at least 1 year of customer service and/or sales experience required.
Strong verbal and written communication skills with a customer-focused approach.
Self-motivated, adaptable, and able to troubleshoot and navigate changing priorities.
Detail-oriented with a strong focus on accuracy and data entry quality.
HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload.
Candidates will be asked to complete a brief internet speed test during the interview process.
Team members are required to remain on camera with microphones unmuted throughout training sessions.

Nice To Haves

Preference for candidates in CST and MST time zone due to shift availability.
Spanish bilingual proficiency

Responsibilities

Handle a high volume of primarily outbound calls, ensuring patients receive the healthcare supplies needed to support their ongoing care.
Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously.
Partner with internal teams to resolve patient and order-related issues.
Meet established performance goals for productivity, quality, and service excellence.
Perform additional duties as assigned.
Achieving goals related to attendance, productivity, quality, and order accuracy, including handling 100+ calls daily, maintaining an average talk time of four minutes, and meeting sales-per-hour targets.
Delivering exceptional customer service and supporting positive patient experiences.
Managing patient orders accurately with strong attention to detail.