Patient Representative Jobs

About The Position

Requirements

• High school diploma or GED.
• Effective written and verbal communication skills.
• Ability to multitask across multiple accounts in high-volume insurance verification processes.
• Ability to prioritize tasks and work effectively with frequent interruptions in a changing environment.
• Ability to operate a computer to input and retrieve data.

Nice To Haves

• Healthcare or medical experience.

Responsibilities

• Interview patients or their representatives to obtain patient demographic information.
• Obtain insurance information and verify eligibility and benefits.
• Work with all areas of the Admitting Department, including PBX operator functions and reception areas.
• Operate a computer to input and retrieve data.
• Communicate with the served population using age-specific techniques for patients from neonatal through geriatric age groups.
• Maintain proficiency in medical terminology.
• Move throughout the facility, assist appropriately in emergency drills, and perform the physical requirements needed to deliver assigned services.
• Perform the position's manual and administrative responsibilities according to hospital and department policies and procedures.
• Provide positive communication for internal and external customers.
• Prioritize tasks in a changing work environment and perform work despite frequent interruptions.
• Demonstrate commitment to Pomerene Hospital's values and deliver service that builds customer satisfaction.
• Multitask across multiple accounts during high-volume insurance verification processes.
• Meet department productivity and quality expectations.
• Participate on committees and engage in continuous improvement efforts.
• Provide PBX operator functions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Voluntary accident and critical illness insurance
• Short-term disability
• Flexible spending account options
• 403(b) with employer matching and contributions
• Employer-paid certifications
• Tuition reimbursement
• Generous paid time off