Patient Access Representative I

Pomerene Hospital•Millersburg, OH

60d•Onsite

About The Position

Pomerene Hospital is hiring a Patient Access Representative I for its Admitting Department. The role typically works from 6:00 PM to 6:00 AM, with flexibility to cover patient needs. The representative interviews patients or their representatives to collect demographic information and obtains insurance information, eligibility, and benefit details. The role also supports other parts of the Admitting Department, including PBX operator functions and reception areas. The position requires operating a computer to enter and retrieve data, communicating with patients across age groups using age-specific techniques, and maintaining proficiency in medical terminology. The representative performs manual and administrative duties according to hospital and department policies, supports a positive communication system for internal and external customers, prioritizes work in a changing environment with frequent interruptions, and helps maintain customer satisfaction, productivity, and quality standards. The role also includes participation in committees and continuous improvement efforts. Pomerene Hospital is a 25-bed, independent, not-for-profit rural community hospital in Millersburg, Ohio, serving its local community and neighboring counties.

Requirements

High school diploma or GED.
Effective written and verbal communication skills.
Ability to multitask across multiple accounts in high-volume insurance verification processes.
Ability to prioritize tasks and work effectively with frequent interruptions in a changing environment.
Ability to operate a computer to input and retrieve data.

Nice To Haves

Healthcare or medical experience.

Responsibilities

Interview patients or their representatives to obtain patient demographic information.
Obtain insurance information and verify eligibility and benefits.
Work with all areas of the Admitting Department, including PBX operator functions and reception areas.
Operate a computer to input and retrieve data.
Communicate with the served population using age-specific techniques for patients from neonatal through geriatric age groups.
Maintain proficiency in medical terminology.
Move throughout the facility, assist appropriately in emergency drills, and perform the physical requirements needed to deliver assigned services.
Perform the position's manual and administrative responsibilities according to hospital and department policies and procedures.
Provide positive communication for internal and external customers.
Prioritize tasks in a changing work environment and perform work despite frequent interruptions.
Demonstrate commitment to Pomerene Hospital's values and deliver service that builds customer satisfaction.
Multitask across multiple accounts during high-volume insurance verification processes.
Meet department productivity and quality expectations.
Participate on committees and engage in continuous improvement efforts.
Provide PBX operator functions.