Patient Access Representative I

Franciscan Alliance, Inc.•Crawfordsville, IN

1d•Onsite

About The Position

The Patient Access Representative I performs preregistration, registration, patient financial counseling, and collection of patient liabilities such as copayments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth service delivery. It gathers demographic and financial information needed to create medical records for services at Franciscan Alliance, distributes required information to patients or their representatives, and ensures patient information meets quality and regulatory standards, including HIPAA. The representative compassionately discusses patients’ copayment, prepayment, and outstanding-balance responsibilities. The position interviews patients and families, enters accurate registration and billing information, identifies patient liabilities, obtains pre-service payments, counsels patients about payer financial waivers, and processes copayment collections. It also completes computer and telephone preregistrations to help maintain patient flow. The stated schedule is Monday through Friday, 3:00 p.m. to 11:30 p.m., and every other Saturday and Sunday, 3:00 p.m. to 11:30 p.m., with holiday rotation. Travel is never or rarely required.

Requirements

High school diploma or GED.
Professional, vocational, or trade training.
Ability to compassionately discuss patients’ copayment, prepayment, and outstanding-balance responsibilities.

Nice To Haves

Associate's degree.

Responsibilities

Interview patients and families to obtain registration information.
Enter accurate patient demographic data, including name, gender, and date of birth, while avoiding duplication of existing medical records.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient liabilities and obtain pre-service payments.
Counsel patients on payer financial waivers and process copayment collections.
Identify copayment procedures and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle departments, nursing departments, and ancillary departments.
Distribute required information to patients or their representatives and maintain compliance with quality, regulatory, and HIPAA standards.