Patient Access Representative I

Cincinnati Children's • Springboro, OH

3d • $18 - $22

About The Position

The Patient Access Representative I supports patient safety, customer service, confidentiality, regulatory compliance, and revenue-cycle processes at Springboro Primary Care. The role assists patients, families, staff, and external agencies with accurate patient registration, admission, and scheduling; investigates and resolves requests or problems according to organizational policies and procedures; and obtains and accurately enters required data, information, and forms into the appropriate systems. The representative protects patient and family medical and financial information, accesses only records needed to perform the role, and completes and authenticates documents and questionnaires required by regulatory agencies. The role also communicates system errors to management and may recommend system changes.

Cincinnati Children’s describes its mission as improving children’s health through a holistic team approach to patient and family care and to science and discovery. The organization supports responsible use of artificial intelligence and is an equal opportunity employer.

Requirements

• High school diploma or equivalent.
• No directly related experience required.

Responsibilities

• Identify the correct patient and identify special needs; prepare isolation precautions for patients with infectious disease indicators.
• Assist patients, families, staff, and external agencies with accurate completion of patient registration, admission, and scheduling.
• Investigate and resolve customer requests, questions, or problems according to CCHMC policies and procedures.
• Contact outside representatives to request information or assistance in resolving problems.
• Maintain confidentiality and safeguard patient and family personal medical and financial information during collection, use, and storage.
• Access only the information and records necessary to perform job responsibilities.
• Complete and authenticate documents and questionnaires required for compliance with regulatory agencies, including JCAHO, CMS, and ODH.
• Support Revenue Cycle, Health Information Management, and Regulatory functions by obtaining necessary data, information, and forms and accurately entering them into the appropriate system.
• Explain system errors to management and recommend system changes.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED