Patient Access Representative I
About The Position
The Patient Access Representative I works in the Emergency Department at Cleveland Clinic Fairview Hospital, providing an exceptional experience to patients, families, and visitors. The role supports patient access through registration, insurance eligibility, copayment collection, self-screening, and service scheduling. It offers a foundation for advancement in Customer Service and other Cleveland Clinic departments. The position works nights from 7:00 p.m. to 3:30 a.m., with every-other-weekend and holiday rotation requirements. The employee must work three holidays per year.
Requirements
- High school diploma or GED and two years of experience in a customer-facing role, or an associate degree and one year of experience, or a bachelor's degree.
- Knowledge of medical terminology sufficient to understand physician orders, or completion of a medical terminology course within one year.
- Basic PC software application knowledge and ability to use multiple data systems.
- Ability to work confidently and efficiently in an emergency department setting.
Nice To Haves
- Experience in healthcare, billing, and coding.
Responsibilities
- Perform registration and obtain demographic, insurance, medical, and financial information.
- Cross-train to staff patient access areas, including the front desk, admitting office, Emergency Department, and cash register.
- Function as a Super User and serve as a resource for training new caregivers.
- Provide registration and cash collection access in Epic.
- Assist patients with insurance eligibility, copayment collection, self-screening, and scheduling services.
Benefits
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
