Patient Access Representative I

Cincinnati Children's • Burnet, TX

3d • $18 - $22

About The Position

The Patient Access Representative I supports patient registration, admission, and scheduling by providing accurate and responsive assistance to patients, families, staff, and external agencies. The role helps ensure patient safety through correct patient identification, recognition of special needs, and preparation of isolation precautions when patients have infectious disease indicators.

The representative protects confidential medical and financial information and accesses only records necessary to perform the job. The role completes and authenticates documents and questionnaires required for regulatory compliance, and supports revenue cycle, health information management, and regulatory processes by obtaining and accurately entering required data, information, and forms. The representative also investigates and resolves customer requests and problems under organizational policies and procedures, contacts outside representatives when needed, and communicates system errors or recommended system changes to management.

Requirements

• High school diploma or equivalent.
• No directly related experience required.

Responsibilities

• Identify patients correctly, identify special needs, and prepare isolation precautions for patients with infectious disease indicators.
• Assist patients, families, staff, and external agencies with accurate patient registration, admission, and scheduling.
• Investigate and resolve customer requests, questions, or problems according to Cincinnati Children’s policies and procedures.
• Contact outside representatives to request information or assistance in resolving problems.
• Maintain confidentiality and safeguard patient and family personal medical and financial information during collection, use, and storage.
• Access only the information and records necessary to perform job responsibilities.
• Complete and authenticate documents and questionnaires required for compliance with regulatory agencies, including JCAHO, CMS, and ODH.
• Obtain and accurately enter required data, information, and forms into the appropriate systems to support revenue cycle, health information management, and regulatory functions.
• Explain system errors to management and recommend system changes.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED