Patient Account Representative

Bear Lake Memorial Hospital•Montpelier, ID

3d•Onsite

About The Position

Bear Lake Memorial Healthcare is seeking a Patient Account Representative to provide admissions support for customers/patients of the hospital and to perform various business office functions for the hospital.

Requirements

Strong abilities in verbal and written communication.
Working knowledge of Microsoft Office products.
Organizational skills.
Flexibility.
Ability to schedule time effectively.
Prioritize work appropriately.
Ability to work as a team within and throughout departments/workgroups.
Positive attitude.
Commitment to quality improvement efforts.
Strict adherence to confidentiality requirements.
Must be able to sit for extended periods of time.
Must be able to read, understand, follow and enforce safety procedures.
Must be able to read, understand and communicate in English.

Responsibilities

Assist all who enter our hospital in a professional, courteous, and helpful manner.
Operate a telephone switchboard.
Answer various questions from staff, patients and families.
Obtain and input all necessary patient information into the operating system in a timely and accurate manner.
Obtain and process any necessary co-pays, deductibles, or coinsurances at time of service.
Present patients with appropriate documentation for signatures.
Understand and articulate patient financing options to private pay individuals and the community.
Direct patients to other hospital representatives for proper assistance as appropriate.
Understand the hospital’s write-off policies (including charity, bad debt, administrative adjustment, etc).
Become proficient in Microsoft Office products such as Excel and Word to track and monitor patient statuses on an individual and general level.
Monitor patient status through the use and generation of reports.
Understand and work with other employees/departments that affect the revenue cycle (admitting, data processing, and billing) to ensure timely and accurate processing of patient accounts.
Understand and complete the timely pre-authorization/pre-certification requirements for all payers.
Cross training in other departments as needed.
Collect cash, balance the cash drawer and oversee the petty cash.
Process and enter payments into the hospital operating system
Communicate (make phone calls as necessary) with patients/guarantors regarding hospital bills and setting up payment arrangements on outstanding balances.
Facilitate the accounts receivable process using established procedures and reports, including but not limited to statement production, payment terms, and formal collection processes.
Take call on a department rotation.
Contribute to the most caring hospital.