Patient Access Representative
About The Position
Patient Access Representatives (PAR) are expected to work with professionalism, accuracy, and timeliness. Under the direction of the Practice Manager, the PAR supports patients and staff by completing patient registration accurately and thoroughly. After registration, the PAR alerts the medical assistant and/or phlebotomist that the patient is ready for clinical triaging and directs the patient accordingly. The role also supports front desk operations, including patient account updates, insurance verification, document scanning, copay collection, routing prescription refill requests, and assisting with phones and appointment scheduling. The PAR must protect confidential patient information, communicate workflow concerns constructively, interact respectfully with people from diverse cultural backgrounds, and comply with FoundCare policies and standards. The position requires travel to other FoundCare locations and other locations for meetings, workshops, and seminars.
Requirements
- High school diploma or GED.
- 1–2 years of office or clerical skills.
- Outstanding customer service skills and the ability to interact and work with diverse populations.
- Ability to perform high-volume data entry.
- Experience in medical records and electronic billing systems.
- Health insurance verification experience.
- Knowledge of patient registration tasks and front desk operations.
- Ability to communicate orally effectively with others, with or without an interpreter.
- Ability to communicate effectively in writing using English, with or without auxiliary aids or services.
- Ability to maintain strict confidentiality of patient, medical, and financial information in compliance with HIPAA regulations.
- Ability to review, understand, and apply concepts presented in training programs, conferences, and/or professional literature.
- Understanding that FoundCare provides information to educate individuals on safer sex practices, which may involve exposure to explicit language, printed material, and descriptions of explicit sexual activities as part of the agency’s HIV prevention mission.
- Knowledge of community and insurance programs.
- Ability to complete documentation and data entry accurately and efficiently in electronic systems.
- Ability to endure short, intermittent, and/or long periods of sitting and/or standing; perform a full range of body motion, including reaching, bending, and handling objects; talk, hear, and see; and lift and carry objects weighing 25 pounds or less.
- Ability to use equipment and supplies such as pens, pencils, calculators, computer keyboards, and telephones.
- Ability to travel to other FoundCare locations and other locations for work-related duties and meetings.
Nice To Haves
- Previous cash posting and accounts receivable experience.
Responsibilities
- Promote FoundCare’s mission, vision, and values.
- Greet patients professionally and provide a welcoming registration experience.
- Instruct patients to complete required medical forms accurately and thoroughly.
- Review and update patient account information, including address, phone number, and financial classification.
- Collect, review, and enter patient insurance information, verifying accuracy and completeness.
- Scan and upload required registration documents into the system.
- Collect and process copay deductibles at the time of service.
- Manage prescription refill requests faxed from external facilities and route them to the appropriate provider’s mailbox.
- Notify the medical assistant and/or phlebotomist electronically when registration is complete and the patient is ready for clinical triage; direct the patient accordingly.
- Maintain strict confidentiality of patient information in accordance with HIPAA regulations and FoundCare policy.
- Communicate workflow issues and concerns promptly to the Practice Manager or Medical Director, and address interpersonal conflicts professionally and constructively.
- Float to support front desk operations as needed, including answering phones, scheduling appointments, and checking patients into the system.
- Interact respectfully and effectively with patients and colleagues from diverse cultural backgrounds.
- Comply with FoundCare policies, procedures, and standards of care.
- Perform other duties as assigned.
- Travel to other FoundCare locations and perform job duties, and travel to other locations for meetings, workshops, and seminars and to other FoundCare departments and conference rooms.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
