Operations Supervisor Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent experience required.
• 4-6 years of related experience.
• 1-2 years supervisory or leadership experience.
• Strong inter-personal and/or supervisory skills.
• Strong oral and written presentation skills.
• Strong analytic skills and proven competence in independent problem solving.
• Superior computer skills including strong knowledge of spreadsheet software and/or other system applications.
• Exercises professional behavior and discretion.
• Ability to assess priorities and operate in a flexible manner in order to meet the dynamic needs of the department.

Nice To Haves

• Working knowledge of MMIS

Responsibilities

• Manages program support staff to effectively accomplish departmental goals and objectives.
• Oversees day-to-day operations tasks, including but not limited to resource allocation, work volume distribution, and project management.
• Monitors work volume to ensure staffing levels are adequate and appropriate efficiencies are maintained.
• Provides direct supervision to operations staff, including leading all recruitment, hiring, performance management, and termination of team members.
• Supervises operations staff to ensure projects and other deliverables are achieved in a timely and high quality manner, in collaboration with other departmental staff and resources.
• Ensures timely and high quality orientation and training of new team members and training of existing team members on new procedures.
• Oversees administrative staff's interface with information systems/technology functions including both internally and externally owned databases.
• Works closely with Associate Director to promote adherence to sound operational practice.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement initiatives within the Program.
• Lead small projects or subcomponents of larger, more complex projects.
• Participates in program development project teams.
• Oversees incoming communication including central telephone and email processes.
• Works with the Leadership Team to establish efficient office procedures and policies.
• Compile and analyze data, produce project reports, maintain project plans and schedule meetings.
• Facilitates a positive working relationship between administrative and clinical staff and state agencies, as appropriate.
• Provides input on new policies and procedures, services and programs and assists with their implementation.
• Interfaces with Human Resources Department on personnel related issues as needed.
• Provides coordination with and serves as liaison to other components of UMass Chan Medical School (UMass Chan) as required.
• Maintains the confidentiality of all business documents and correspondence.
• Attends and participates in meetings as required.
• Comply with established departmental policies procedures and objectives.
• Comply with all health and safety regulations and requirements.
• Performs other similar and related duties as required or as directed.
• Collaborates with centralized departmental administrative and finance staff to ensure all personnel action activity related to hiring, firing, performance measurement, contracting, and funding are completed accurately and in a timely manner.