Mountain Operations Administrative Supervisor

KILLINGTON PICO SKI RESORT PARTNERS LLC • Killington, VT

56d • $53,000 - $63,000 • Onsite

About The Position

The Mountain Operations Administrative Supervisor is a cross-functional working supervisor who coordinates and performs day-to-day administrative, project, financial, safety, communications, information-management, and operational-support functions across Mountain Operations. Working closely with the Mountain Operations Administration Manager, the supervisor owns Dispatch operations and assigned administrative processes, while coordinating across departments to support effective systems, organized projects, efficient information flow, and consistent follow-through.

The role leads Mountain Operations Dispatch, including staff assignments, scheduling, coaching, performance management, recognition, and accountability. It also supports administrative and financial systems, operational communications equipment, safety and compliance documentation, project coordination, and mapping, GIS, and infrastructure information systems. The position is full-time and year-round at Killington Resort in Killington, Vermont.

Requirements

• Associate's degree in Business Administration, Operations, Communications, Information Systems, Project Management, or a related field; or an equivalent combination of education and experience.
• At least three years of progressively responsible administrative, project coordination, dispatch, operational support, or related experience.
• Strong organizational, time-management, and project-coordination skills, including the ability to prioritize work, manage competing demands, and meet deadlines in a fast-paced operational environment.
• Excellent communication, analytical, problem-solving, and decision-making skills, including the ability to organize, analyze, and present information effectively.
• Ability to supervise, coach, develop, and hold employees accountable for performance and results.
• Ability to coordinate across departments and functions while independently managing responsibilities, exercising sound judgment, escalating issues appropriately, and contributing to a cross-functional team.
• Proficiency with Microsoft 365 applications, including Excel, Word, Outlook, Teams, and SharePoint.
• Knowledge of administrative procedures, records management, reporting processes, and documentation standards.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to build effective working relationships across departments and with external partners.

Nice To Haves

• Previous lead, supervisory, or departmental coordination experience.
• Experience in a ski resort or similar operational environment.
• Experience with budgeting, purchasing, project coordination, reporting, operational administration, radio communications systems, GIS, mapping, infrastructure records, or related technologies.

Responsibilities

• Maintain administrative systems and workflows for collecting, organizing, and distributing operational, financial, project, safety, and departmental information; assist department managers and supervisors as needed.
• Track action items, deadlines, reporting requirements, and follow-up commitments; communicate status and escalate barriers.
• Identify opportunities to improve administrative efficiency, communication, and organizational effectiveness.
• Lead day-to-day Mountain Operations Dispatch, including work assignments, schedule development, one-on-one meetings, coaching, performance management, recognition, and accountability.
• Monitor Dispatch performance, service levels, and workload; improve operating procedures, employee development, and communication processes.
• Maintain proficiency in Dispatch functions and support operational continuity when necessary.
• Coordinate with the Administrative Manager on staffing risks, employee relations, performance concerns, resource needs, and significant operational issues.
• Coordinate administration of operational communication systems, including radios, repeaters, rental radios, and related equipment.
• Maintain communications equipment inventories, system records, documentation, and service histories; troubleshoot issues and coordinate repairs and maintenance.
• Support communications-system testing, improvement projects, user training, and implementation of standards established with the Administrative Manager.
• Maintain departmental checkbooks, budget tracking records, purchasing information, and other financial administration systems; support capital tracking, project accounting, purchase orders, and expense tracking.
• Collect, validate, and report financial information; monitor purchasing and financial-process follow-up; identify and escalate missing information, exceptions, or concerns.
• Maintain assigned safety training, incident-reporting, corrective-action, audit, and compliance records.
• Organize, review, track, and maintain operational policies, procedures, manuals, and related documentation.
• Coordinate information collection and distribution for safety initiatives, training programs, and compliance requirements; track follow-up items and action plans.
• Support capital projects, operational initiatives, and strategic planning through administrative coordination, project documentation, timeline and action-item updates, budget tracking, and reporting.
• Gather, organize, and prepare project information, presentations, reports, maps, and other materials for planning, implementation, review, and decision-making.
• Support consistent use of Mountain Operations project-management processes, templates, and tools.
• Maintain and support development of mapping, GIS, and infrastructure information systems, including collecting, organizing, and managing aerial imagery and asset information.
• Use mapping and spatial-information tools to support project planning, documentation, asset management, and operational decision-making.

Benefits

• Optional company-subsidized medical, dental, and vision coverage.
• Flexible spending account and health savings account.
• Employer-paid short-term disability and long-term disability offerings.
• 401(k) retirement plan with company match up to 5%.
• Paid parental leave.
• Paid time off, holiday pay, and sick pay.
• Free season pass for employee and dependents.
• Privileges at several other resorts.
• Discount programs, including food and beverage, retail and rental, and friends and family tickets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree