Supervisor, Executive Operations & Administrative Services

Thrivent•Minneapolis, MN

2d•Hybrid

About The Position

The Supervisor, Executive Operations & Administrative Services leads the centralized Executive Assistant team supporting Asset Management leaders and is accountable for the division’s executive support operating model, administrative service delivery, and administrative operational effectiveness. The role combines direct executive support with leadership of the executive support function, developing consistent processes, shared knowledge, and effective backup coverage across the division. Reporting to the Vice President, Chief Administrative Officer, this position provides direct administrative support to the Chief Administrative Officer and one or more Asset Management Senior Vice Presidents or Vice Presidents. It establishes service standards, develops administrative capabilities, improves operational efficiency, and promotes a high-quality support experience for leaders and teams. The role requires deep knowledge of Asset Management’s people, teams, vendors, organizational structure, and governance processes to support leaders, steward operational records, and ensure continuity. The position is based on-site in Minneapolis, Minnesota, at least three days per week.

Requirements

Bachelor’s degree in Business Administration, Organizational Leadership, Communications, Operations Management, or a related field.
At least 7 years of progressive experience in executive support, administrative leadership, business operations, operational effectiveness, or related functions.
At least 3 years of people leadership experience, including coaching, developing, and leading administrative professionals, executive support teams, or business operations functions.
Experience leading and developing talent and building high-performing teams through coaching, feedback, and meaningful development opportunities.
Proven ability to develop and implement programs, processes, and services that improve operational effectiveness, service delivery, and execution.
Extensive experience supporting senior executives and building trusted relationships with leadership teams.
Strong written, verbal, and interpersonal communication skills.
Demonstrated project management and organizational skills.
Ability to influence without direct authority and build alignment across multiple stakeholder groups.
Experience managing competing priorities in a fast-paced and evolving environment.
High degree of professionalism, discretion, and confidentiality.
Strong analytical, planning, and problem-solving capabilities.
Advanced proficiency with Microsoft Office and collaboration technologies.

Nice To Haves

Experience within investment management, financial services, or a highly professional corporate environment.
Experience leading executive support services and improving administrative processes, service delivery, and operational effectiveness.
Background in process improvement or program management.
Experience supporting executive leadership teams and managing enterprise-wide programs.

Responsibilities

Recruit, onboard, lead, coach, and retain a high-performing Executive Assistant team; set expectations, provide feedback, support succession planning, and create development opportunities.
Establish executive support service standards, workflows, best practices, and performance expectations across the division.
Develop a support model combining dedicated executive partnerships with standardized processes, cross-training, knowledge sharing, and coordinated backup coverage.
Plan capacity, balance workloads, support business continuity, and maintain consistent service; serve as an escalation point for complex support matters.
Model Thrivent’s leadership competencies and support continuous improvement, employee engagement, client commitment, and a culture aligned with Thrivent’s purpose, promise, and values.
Own and continuously improve Asset Management’s executive support operating model and administrative processes.
Establish and maintain administrative standards, tools, templates, procedures, and operating practices that promote consistency and scalability.
Develop metrics and reporting on service delivery, workload management, resource utilization, and operational effectiveness.
Evaluate and leverage technology, automation, AI-enabled capabilities, and productivity tools to improve administrative effectiveness.
Partner with leaders and Executive Assistants on leadership operating rhythms, meeting governance, and executive calendar practices.
Coordinate annual leadership calendars, governance forums, planning cycles, and recurring leadership activities.
Develop and oversee administrative programs for Asset Management onboarding administration, leadership support, knowledge management, and administrative effectiveness.
Manage administrative aspects of employee onboarding, offboarding, transitions, and organizational changes in partnership with Human Resources and business leaders.
Create and maintain organizational charts and administrative records, including distribution lists, to reflect approved organizational changes.
Maintain critical administrative and governance records and coordinate updates with relevant stakeholders.
Partner with Market Data & Vendor Management teams to maintain vendor contract and entitlement records, including updates related to personnel changes, user access, vendor inventories, and organizational structures.
Develop and maintain administrative playbooks, process documentation, and shared knowledge repositories; promote knowledge sharing and cross-training.
Provide dedicated administrative support to the Chief Administrative Officer and one or more Asset Management Senior Vice Presidents or Vice Presidents, including calendar management, travel, expenses, communications, and meeting preparation.
Anticipate executive needs, exercise sound judgment, and proactively resolve issues affecting leader effectiveness and productivity.
Build deep knowledge of supported leaders, their teams, priorities, and operating rhythms to provide proactive support.
Remain composed and resilient in a fast-paced, high-pressure environment, navigate competing priorities and differing leadership styles, and constructively influence outcomes.
Demonstrate executive presence, push back or stand firm on priorities and processes when necessary, and maintain productive, trusted relationships.
Model executive support best practices and serve as a resource and mentor to other Executive Assistants.