Operations Manager Jobs

About The Position

Requirements

• Bachelor's degree in Facilities Management, Construction Management, or related field required.
• Four to six (4–6) years of progressive experience in facilities management, property maintenance, construction, or a related field, with demonstrated multi-site or multi-team leadership.
• Working knowledge of building systems (HVAC, plumbing, electrical, fire/life safety).
• Proficiency in Microsoft Office Suite is required.
• Ability to read and evaluate construction, legal documents, contractor proposals, and financial reports.
• Strong communication and organizational skills.
• Proficiency in property management software, work order systems, and invoice tracking tools.
• Valid US state Driver's License required.
• Must be insurable under LMPM vehicle policy for travel between work sites.
• Montana Property Management Certification is required for this role; candidates who do not hold current certification at time of hire must obtain it within six (6) months of employment as a condition of continued employment.

Nice To Haves

• Multifamily residential or mixed-use portfolio management experience preferred.
• Familiarity with HOA structures, property management platforms (Yardi, AppFolio, or similar), and invoice tracking software a plus.
• Experience managing geographically distributed teams strongly preferred.

Responsibilities

• Ensure residents, tenants, clients, and employees encounter safe, functional, and professionally maintained properties; represent LMPM through quality, resident and guest satisfaction, reliability, and timeliness of maintenance operations across all assigned properties.
• Develop and execute property-specific preventative maintenance programs. Confirm all Fire and Life Safety inspections are scheduled, completed, and deficiencies resolved in a timely and compliant manner.
• Coordinate maintenance activities with Property Management, Housekeeping, HR, Finance, and operational partners and across all phases of the resident lifecycle.
• Oversee and enforce all maintenance operations, work order processes, and conduct regular operational reviews and field inspections across all assigned properties ensuring requests are logged, prioritized, and resolved within quality standards and service guidelines.
• Ensure units are move-in ready, with no open maintenance deficiencies and all systems verified prior to occupancy.
• Co-lead unit turnover coordination with Property Management and execute all maintenance ensuring all items resolved. Delegate and support move-in, mid-lease, and move-out inspections; provide written repair cost estimates for move-out inspection and deposit accounting purposes.
• Conduct post-turn quality walk-throughs using a standardized unit readiness checklist; document and photograph unit condition at the point of Facilities sign-off; ensure all QC documentation is retained in the PMS and available to Property Management before any resident access is granted.
• Prepare and administer annual OpEx and CapEx budgets for all managed properties; analyze monthly financial variances; forecast replacement of major capital items (HVAC, roofing, parking surfaces, elevators); supervise CapEx projects from vendor proposal through final acceptance.
• Manage contracted services and vendors (grounds, snow removal, trash, grease trap service, and landscaping); and invoice approval.
• Partner with Construction Managers on transitions of newly completed properties; participate in due diligence reviews of potential acquisitions; assess deferred maintenance, capital needs, and operational risk.
• Assign and direct work across all Pods; allocating personnel based on workload and site demands; maintaining Service Level Agreement (SLA) standards; and administering corrective action in accordance with LMPM policies and applicable law.
• Manage and supervise the Facilities Team across all properties; deploy and balance team members across multiple work sites based on workload, priority, and SLA requirements; coordinate cross-coverage during peak periods, staff absences, or emergency response.
• Hire, train, and develop team members. Conduct structured, recurring check-ins with each team lead and facilitate regular team meetings to communicate priorities, review open work orders, address safety concerns, share performance feedback, and reinforce LMPM service standards. Monthly one-on-ones with direct reports to evaluate performance, feedback, and development conversations. Complete annual performance reviews.
• Establish and communicate clear quality standards for all work order categories; hold leads and technicians accountable to these standards through consistent QC reviews.
• Perform all duties in a timely manner per LMPM policies and service standards. Meet departmental productivity, organization, and attendance standards. Maintain a positive, respectful attitude and treat all residents, clients, vendors, and co-workers with professionalism at all times.
• Maintain confidentiality of all resident, client, and staff information. Communicate regularly with all employees, supervisors, managers, and directors. Perform work safely and to a high-quality standard. Project a favorable image of Lone Mountain Property Management at all times.
• This role is expected to evolve as LMPM's managed portfolio expands through new construction, acquisitions, and geographic growth. Responsibilities may increase in scope and scale over time — including the onboarding of additional work sites, expansion of the Pod structure, and growth of the Facilities Team — to support the Company's broader growth objectives. The Facilities Operations Manager is expected to help build scalable maintenance operations, systems, and team capacity that can accommodate portfolio growth.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account
• Health Savings Account with Employer Contribution
• Employee Life Insurance – paid by Employer
• Voluntary Life & AD&D Insurance options
• Long Term Disability – paid by Employer
• Short Term Disability – paid by Employer
• 401K Retirement Plan with Employer Match
• Identity Theft Insurance
• Critical Illness Insurance
• Accident Insurance
• Pet Insurance
• Employee Assistance Program
• Paid Time Off
• Ski Pass OR Health & Wellness Reimbursement - subject to availability at time of hire
• $1,000/month auto allowance
• $60/month cell phone reimbursement
• discretionary bonus